Are you a driver?
Drivers use a separate app. Go to driver.jigcar.com, enter your phone number, and you'll receive a one-time passcode by SMS to log in. The main app at app.jigcar.com won't work for you.
For planners and sales teams
Jigcar uses magic link login - there's no password. Here are the most common issues and how to fix them.
"I've never logged in before"
As long as your organisation's email domain is registered with Jigcar, you can log in straight away. Go to app.jigcar.com, enter your work email, and click Sign in. You'll get a magic link by email - click it and you're in. First-time users will be prompted to enter in a few details such as their name and job role.
"I'm not receiving the magic link email"
Try the following:
Check your spam or junk folder
Wait a minute or two and try again
Make sure you're using your work email address from the domain registered with Jigcar (e.g. @yourcompany.co.uk)
đĄ If magic link emails consistently land in spam, add the sender to your contacts or safe senders list.
"I see both Email and SSO options - which do I use?"
Try entering your email first. If your organisation uses SSO, you'll be redirected to your company's login page automatically. If you're unsure, check with your IT team or Jigcar admin.
"I clicked the magic link but it's not working"
Magic links expire after a short time. Request a new one from app.jigcar.com, and make sure you're clicking the link from the most recent email. If it still doesn't work, try a different browser or clear your browser cache.
"My email domain isn't recognised"
Your organisation may not be fully set up yet - this can happen if your company recently changed email domains, or your organisation isn't yet a Jigcar customer. Contact your Jigcar account manager or reach out to support.
Still stuck?
Contact Jigcar support via the chat widget. To help us resolve it faster, include your email address, your organisation name, and a screenshot of any error you're seeing.