If you can't find the answer in the Knowledge Hub, or you're experiencing a technical issue that needs investigation, here's how to get help.
Use the in-app chat widget
The quickest way to reach Jigcar support is through the chat widget in the bottom-right corner of the Jigcar platform. Click it, describe your issue, and our AI assistant will try to help first. If it can't resolve it, the message will be passed to a member of the team.
What to include in your message
To help us resolve your issue faster, please include:
Your email address and organisation name
A clear description of the issue - what you were trying to do and what happened instead
Screenshot(s) of any error messages or unexpected behaviour
Vehicle registration or VIN (if the issue relates to a specific vehicle)
Browser and device you're using (e.g. Chrome on Windows, Safari on iPhone)
When to expect a response
Support is typically available during UK business hours. Response times depend on the nature of the issue, but we aim to acknowledge all messages promptly.
đĄ Tip: Before contacting support, try searching the Knowledge Hub - many common questions are already answered here, and you'll get your answer faster.