We'll gladly refund your purchase within seven business days for any reason or none at all. And if a duplicate purchase was made with your account by accident, we'd be happy to refund that as well.

Please reach to our customer service team using our chat widget (available here on the knowledge base site or an any page of lupa.jiveworld.com) or email us at contact@jiveworld.com. 

If it's outside our support team's office hours, don't worry. Send a message in the same chat widget, and we'll process the refund as soon as we're back, and confirm with you by email.

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