As part of our security best practices, we require each user, upon signing up, to validate the email address used for their username. This is done via an activation email that gets sent to them with a link. Upon clicking on the link, the user's account will be validated, and they will then be able to log in.
For many reasons, these emails may not get delivered to the user's inbox. They may get filtered out by an organizational-level quarantine policy, or the email application may put it into a junk, clutter, or spam folder.
If you don't like to read and would rather watch a quick video:
For this reason, we encourage you to take the following steps:
Make sure the user is entering the correct email address (you would be surprised how many users do not know their email or mistype it when signing up).
If they email is correct, have the users search for the activation email. Instruct them to search for no-reply@jobzology.com as this will be the sender of the email.
If they still cannot find the email, as an administrator of PathwayU, login and click on your name in the upper right corner and select Manage Users (see below). ** Note - make sure you are in Counselor View otherwise you will be in Student View and not see this as an option. Counselor View will be an option in this list if you are in Student View.
4. Once on the Manage Users page, click on the VALIDATE USER button.
5. A dialog box will pop up, type in the users email address and click VALIDATE.
6. If successful, you will see a message indicating User Updated. Click the DONE button and instruct the user that they can log in with the credentials they originally set up.
7. If you receive a message that the User doesn't exist, this means the user did not successfully finish the sign up process and is not in our system. In this situation, instruct the user to try and sign up again.
8. If you continue to have issues, please reach out to support@jobzology.com for more assistance.