A few reasons why you didn’t receive your payment after being notified that it is being processed are:

1) You have entered an incorrect account or routing number. (It is important to note that you cannot input your debit or credit card number in the account or routing number field.) (How to Update Bank Info)

2) Your social security number was incorrectly inputted.

To fix the issue, double check your account, routing, and SSN. Also make sure your bank account is active and able to receive direct deposits.  Another suggestion is for you to contact your bank to see if they have received the transaction.

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