Note: If your order has already been sent to the pharmacy, changes apply to future orders only.
How to Get There
Log in at portal.joinbelle.com
Click your active treatment plan
Click "Plan"
Select your option and follow the prompts
What Each Option Means
🟡 Pause Treatment — Need a break? Pause your treatment and resume whenever you're ready. Once you're back, you'll be prompted to complete a quick check-in form so your provider can stay up to date on your journey.
🔴 Cancel Treatment — This immediately ends your treatment plan and all shipments, including any already paid for. No further medications will be sent. If you change your mind, simply reach out to support to reactivate at any time.
🟣 Turn Off Auto-Renew — Prefer more control over your billing? This option turns off the next renewal of your 1, 3, or 6-month cycle while keeping the door open to resume treatment whenever you're ready.
🟠 End Subscription — Stops future billing while still fulfilling any shipments you've already paid for. If you'd like to restart in the future, you'll need to complete a new intake at apply.joinbelle.com.
🟢 Need More Medication? — Running low ahead of your next shipment? Use this option to place an early refill and stay on track with your treatment.
Not Sure Which to Choose?
Contact support before making any changes — we can help you pick the right option or process the cancellation for you. Reach us via the Messenger widget in the bottom-left corner of the portal or by email.