Once your order has shipped, Belle is unable to change the delivery location, timing, or place a hold on your package. Here's how to handle it directly.
If you need to update your shipping address before your order processed, you can do so through your Belle account portal. This allows you to manage delivery addresses for multiple shipments conveniently.
Managing Your Shipping Address Before Shipment
To update your shipping address before your order is shipped:
Log into your Belle account.
Click on your profile icon in the upper-right corner.
Select the “Manage account” option.
Click the billing & shipping tab.
Update the shipping address to your desired location and save the changes.
Need to Change Your Delivery?
Call UPS at 1-844-487-7522 to:
Adjust timing
Place a temporary hold
Arrange for someone to receive the package on your behalf
Request a hold for pickup at a local UPS facility to prevent misdelivery
Note: You cannot reroute to a different address once UPS has the package — this is a pharmacy policy for prescription shipments. Changes must be made by phone, not through the UPS app. This limitation underscores the importance of verifying your shipping address before placing an order to avoid complications.
Additionally, orders cannot be rerouted to Walgreens or similar pickup locations. However, you may update your shipping address to a UPS pickup location if the order has not yet been processed.
Package Lost, Stolen, or Misdelivered?
Steps for Resolving Misdirected Deliveries
If your package shows as "attempted delivery" but no delivery was made, or if it was delivered to the wrong address:
File a Claim with the Carrier: Contact the carrier (e.g., UPS) and file a claim to initiate an investigation. This helps trace the shipment and resolve any misdelivery issues.
Check Delivery Photos: Review any delivery photos attached to your tracking details to verify the address and drop-off point.
Contact Neighbors: Check with neighbors in case the package was delivered to the wrong address.
Monitor Updates: Keep track of updates from the carrier throughout the claim process.
If tracking shows a delivery photo: File a claim with UPS or FedEx using your tracking number, complete the online claim form with supporting documents (e.g., your receipt), and reach out to Belle Support with your claim details so we can assist with next steps. Additionally, gather documentation such as your receipt or proof of purchase to document the package’s value. This will help expedite the claim process and provide necessary evidence for the carrier investigation.
If there is no delivery photo: Skip the carrier claim and contact Belle Support directly — we'll take it from there. For stolen packages, ensure you have gathered all necessary documentation, such as your receipt or proof of purchase, to support your claim. This will assist Belle Support in resolving the issue efficiently.
Why Can't Belle Make These Changes?
The pharmacy is the shipper and you are the recipient — Belle is not listed as either party on the shipment, so we don't have access to modify any shipping details.