Once your order has shipped, Belle is unable to change the delivery location, timing, or place a hold on your package. Here's how to handle it directly.
If you need to update your shipping address before your order processed, you can do so through your Belle account portal. This allows you to manage delivery addresses for multiple shipments conveniently.
Managing Your Shipping Address Before Shipment
To update your shipping address before your order is shipped:
Log into your Belle account.
Click on your profile icon in the upper-right corner.
Select the “Manage account” option.
Click the billing & shipping tab.
Update the shipping address to your desired location and save the changes.
Need to Change Your Delivery?
Call UPS at 1-844-487-7522 to adjust timing, place a temporary hold, or arrange for someone to receive the package on your behalf.
Note: You cannot reroute to a different address once UPS has the package — this is a pharmacy policy for prescription shipments. Changes must be made by phone, not through the UPS app.
Additionally, orders cannot be rerouted to Walgreens or similar pickup locations. However, you may update your shipping address to a UPS pickup location if the order has not yet been processed.
Package Lost, Stolen, or Misdelivered?
If tracking shows a delivery photo: File a claim with UPS or FedEx using your tracking number, complete the online claim form with supporting documents (e.g., your receipt), and reach out to Belle Support with your claim details so we can assist with next steps.
If there is no delivery photo: Skip the carrier claim and contact Belle Support directly — we'll take it from there.
Why Can't Belle Make These Changes?
The pharmacy is the shipper and you are the recipient — Belle is not listed as either party on the shipment, so we don't have access to modify any shipping details.