We're excited to bring you an expanded reporting experience. If you don't see the reporting features described below, don't worry—this updated reporting experience will become available to your account over time.
Resource | Link |
Account Credit Balance Report |
Overview
The Account Credit Balance report helps you see which clients have outstanding credit balances as of a specific date. It shows account credit liabilities and receivables at the client level, giving you a point-in-time view of who holds unused credit and how much.
Use this report to understand your total financial liability tied up in account credits, identify which clients are holding balances, and answer client billing questions about their remaining credit. It's especially useful for finance reconciliation, since you can set the As of Date to match a general ledger period-end date and use Account Credit Liabilities as the reconciliation figure.
Note: Account credit balances are tracked at the client level only — there is no location breakdown, and clients with a $0 net balance won't appear in this report. See the Report Caveats section below for how Account Credit Liabilities, Receivables, and Balance differ.
What this report is best used for
Understand when and why to use this report through common use cases, descriptions, and example questions it can help answer in your day-to-day operations.
Use cases | Description | Example questions this report helps answer |
Track outstanding account credit liabilities | View total unused account credit balances as of a selected date to understand financial liability exposure. |
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Identify clients with account credits | See which clients currently hold account credit balances and how much credit each client has remaining. |
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Support finance reconciliation | Use as-of-date balances to reconcile account credit liability with accounting or general ledger records. |
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Investigate client balance inquiries | Quickly answer client questions about remaining account credit balances as of a specific date. |
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Prerequisites
Prerequisites
Before using this report, make sure the following are in place. These directly impact whether you can access the report and how accurate the data will be.
Permissions: You must have the appropriate Data & Reporting permissions enabled to see this report: Client Reporting > Client Redemptions & Balance
If you don’t see the report, check your permissions first - see Reporting Permissions for more information.
Location and Access Scope: What you see in the report depends on your access:
You’ll only see data for assigned locations
Row-level access may further limit visible data
If it looks like data is missing, verify your location assignments and access settings.
Required Setup: For the report to show meaningful data, account credit must have been issued to at least one client.
Default report configuration
See how the report is structured when first opened. Learn what each field represents, how the data is organized, and which fields can be used to filter results.
Group By
Field name | Definition | Example | Filter? |
Client ID (hidden in table, visible in exports) | Unique identifier for the client in the system. | 4b2d84e1-edb2-4b0d-9299-cd8c46a7bdac | No |
Client Name | Client’s full name | Zach Hoffman | Yes |
Columns in Table
Field name | Definition | Example | Filter? |
Account credit liabilities | Account balances where the business holds a liability on behalf of the client for unused or unredeemed value. | $650 | No |
Account credit receivables | Account balances where the client owes value to the business due to a negative account balance. | $0 | No |
Account credit balance | The net account balance across all clients in the selected grouping, calculated as Account Balance Liabilities plus Account Balance Receivables. | $120 | No |
Customizable fields
Customizable fields
Explore the fields you can adjust to tailor the report to your needs. Each field includes a definition, example, and whether it can be used in filtering.
Field name | Definition | Example | Filter? |
As of date | The calendar date applied as a filter. All Account Credit balances and metrics reflect their values as of the selected date. Default = today. | 06.02.2026 | Yes |
Client external ID | Unique identifier for the client from an external system, if applicable. | 183888099 | No |
Primary location ID | The unique identifier of the primary location associated with the client. | 2838-ajdj3-8782u78 | No |
Primary location name | The name of the primary location associated with the client | Jackson | Yes |
Client email | Client’s email address. | No | |
Client mobile | Client’s phone number. | 17323200629 | No |
Client count | Number of unique clients who currently have an account credit within the selected grouping. | 1 | No |
Report Caveats
There are a few important caveats and limitations to be aware of when using this report. Use these details to better understand how the data behaves and how to interpret it correctly.
Caveats | Details and Impact |
Account credit balances are held at the client level — they have no location association | Unlike vouchers or gift cards, account credits in Boulevard are stored in a single balance per client across the entire business. There is no breakdown of which location holds the liability or where the credit was granted or redeemed. A client who received an account credit at Location A and spent it at Location B will show a single combined balance with no location attribution. This report cannot be filtered or grouped by location —To see grant and redemption location history per transaction, use the Account Credit Activity report. |
Account Credit Liabilities and Account Credit Receivables are separate fields | Account Credit Liabilities shows balances where the business owes value to the client (positive balance). Account Credit Receivables shows balances where the client owes value to the business (negative balance — for example, when a client used more credit than they had available). Account Credit Balance is the net of both. A business's total liability exposure is Account Credit Liabilities only — receivables represent money owed to the business, not outstanding credit. Do not use Account Credit Balance alone to assess total outstanding liability; use Account Credit Liabilities specifically. |
The As of Date filter defaults to today and controls which balances appear — always set it explicitly for reconciliation | The As of Date filter scopes the report to balances as they existed on a specific date. The default is today. Changing this date shows what balances looked like at that point in time. For accurate reconciliation against accounting records, always set As of Date explicitly to match the period-end date used in your general ledger. Do not leave the filter at today's default when reconciling to historical records. |
Clients with a $0 net balance do not appear in this report | Only clients who have a non-zero account credit balance as of the selected date are included. Clients who have been fully credited and fully redeemed — resulting in a $0 net balance — will not appear as rows. |
Use Case Example Configurations
Learn how to set up the report for specific scenarios with practical examples. Follow along to create views that answer common questions and support your workflows.
Use case | Description | How to configure the report |
Track outstanding account credit liabilities | View total unused account credit balances as of a selected date to understand financial liability exposure. |
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Identify clients with account credits | See which clients currently hold account credit balances and how much credit each client has remaining. |
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Support finance reconciliation | Use as-of-date balances to reconcile account credit liability with accounting or general ledger records. |
|
Investigate client balance inquiries | Quickly answer client questions about remaining account credit balances as of a specific date. |
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