Catapult’s deactivation policy is designed to ensure our candidates are as reliable as can be, while also giving people wiggle room in case life gets in the way.

The policy follows a 3 in 10 rule, which means if you receive 3 strikes over a course of 10 shifts (the ones you’ve been booked in for or have instantly claimed) your account will be deactivated.

If you do not attend a shift without letting us know, cancel within an hour of the start time or cancel after the start time you will be issued 3 strikes as this counts as a No Show.

The 10 shifts work on a rolling basis so, if you get a strike, you can work 10 shifts to have one wiped from your account.

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