Your 4-digit PIN keeps your Chest account secure. If you need to change it or have forgotten it, here's what to do.
Changing your PIN
If you know your current PIN and want to change it:
Go to My Account
Tap Edit Account
Select Change PIN
Enter your current PIN
Enter your new PIN
Confirm your new PIN
Your PIN is updated immediately.
Forgotten your PIN
If you've forgotten your PIN and can't log in:
Open the Chest app
On the login screen, tap "Manual login"
We'll send a verification code to your registered phone number
Enter the code to verify your identity
Create a new PIN
Confirm your new PIN
You'll be logged in with your new PIN straight away.
Tips for choosing a secure PIN
Avoid obvious combinations like 1234, 0000, or 1111
Don't use your birth year or date of birth
Don't use a PIN you use for your bank card or other accounts
Choose something memorable to you but not easy for others to guess
Keep your PIN private
Never share your PIN with anyone. Chest will never ask you for your PIN via email, phone, or message. If anyone asks for it, do not share it and contact us immediately.
Still need help?
If you're having trouble resetting your PIN, contact us at hello@joinchest.com.