If you have a question or need help with your account, our support team is here for you. Here's how to get in touch.
In-app chat
The quickest way to reach us is through the app:
Go to My Account
Tap Contact Us
Type your message and send
We'll respond as soon as we can.
You can also email us at support@joinchest.com. This is a good option if you need to send documents or screenshots, or if you can't access the app.
What to include when contacting us
To help us resolve your query faster, include:
The email address or phone number linked to your account
A clear description of your question or issue
Any relevant details, such as transaction dates or amounts
Screenshots if something isn't working as expected
What not to share
Never include your 4-digit PIN in any message. We'll never ask you for it. If anyone claiming to be from Chest asks for your PIN, do not share it.
Response times
We aim to respond to all queries within one business day. During busy periods it may occasionally take a little longer, but we'll get back to you as quickly as we can.
Hours of operation
Our support team is available Monday to Friday, 9am to 5pm. Messages sent outside these hours will be picked up on the next working day.
Still not resolved?
If you're not satisfied with the response you receive, let us know and we'll escalate your query to a senior team member. Details of our complaints process can be found in the app under My Account → Documents.