If you're having trouble connecting your bank account or your connection has stopped working, here's how to fix it.
Common causes
Connection expired Open Banking connections expire every 90 days for security reasons. If your connection has expired, you'll need to reconnect your bank in the app.
Name mismatch Your name in Chest must match the name on your bank account. Even small differences (like a middle name or abbreviation) can cause issues.
Bank system issues Sometimes banks experience technical problems that temporarily affect Open Banking connections. If your bank is having issues, try again later.
Unsupported account type Chest only supports personal current accounts. Business accounts, savings accounts, and joint accounts may not work.
How to reconnect your bank
Go to your account settings in the app
Find the bank connection option
Follow the prompts to reconnect
You'll be redirected to your bank to authenticate – log in as you normally would
Once reconnected, your saving rules will resume as normal.
Troubleshooting tips
If you're having trouble connecting:
Make sure you're entering the correct bank login details
Check that your bank's app or online banking is working normally
Try connecting on a stable Wi-Fi connection
Make sure the Chest app is updated to the latest version
If your bank requires two-factor authentication, have your phone or security device ready
Supported banks
Chest supports most major UK banks through Open Banking. If your bank isn't appearing as an option, it may not yet support Open Banking connections with third-party apps.
What if my bank isn't supported?
If your bank isn't supported, you can still use Chest – but some features like round-ups and other transaction-based saving rules won't be available. You'll still be able to make one-off contributions and use features that don't require a bank connection.
Still having trouble?
If you've tried the above and still can't connect your bank, contact us at hello@joinchest.com with details of the issue and which bank you're trying to connect. We'll help you get it sorted.