Your two options:
1) Let us handle it (easiest)
Forward the form to support@joinchest.com. We fill it in, send it back, and copy you in. Done.
2) Fill it in yourself
Use the ready-made answers further down this page. They're written in the first person ("I", "my") so you can copy and paste straight into the form. Edit anything in [square brackets] to make it your own.
Only need one specific answer? Jump to the section your provider is asking about using the contents below - most forms only cover a few of these questions.
How Chest and Quai work together
Quick bit of context before you start - it's useful to know who does what, because most providers will want to see this clearly.
Chest is the app. Chest Group Limited built the experience you interact with: onboarding, cashback-to-pension, automated savings rules, and the dashboard where you see your pension grow. Chest is an appointed representative of RiskSave Technologies Ltd, which is authorised and regulated by the FCA.
Quai Investment Services Limited is the FCA-regulated firm that actually operates and administers the pension scheme. When you contribute, transfer money in, or place an investment instruction in the Chest app, Chest passes that instruction to Quai, and Quai executes it inside your pension.
Quai Trustees Limited is the Scheme Trustee — the legal owner of all the cash and investments held inside your Chest Pension. This means your pension assets are ring-fenced from both Chest's and Quai's own money, held in a trust account segregated from the firms' own funds in line with FCA rules.
In short: Chest is the app you interact with. Quai Investment Services Limited runs the pension itself behind the scenes. Your money is held by an independent trustee (Quai Trustees Limited). This is a standard, FCA-regulated set-up - the same model used by many of the UK's modern pension apps.
Fill it in yourself
Before you copy anything: the answers below are drafts for you to use and adapt - they reflect your own decision to transfer. Please read each one and make sure it's true for you before you submit it. If anything doesn't fit your situation, edit it or email us and we'll help.
General scheme information
General scheme information
Name of scheme | The Digital SIPP |
Overview | The Chest Pension is established under The Digital SIPP pension scheme. Quai Investment Services Limited is the Operator and Scheme Administrator. |
Scheme address | Quai Investment Services Limited, 16 Tesla Court, Innovation Way, Peterborough, PE2 6FL |
Type of scheme | Single Trust |
Pension Scheme Tax Reference (PSTR) | 20004997RX |
HMRC scheme registration date | 15 October 2021 |
Scheme Trustee | Quai Trustees Ltd |
Scheme Operator & Administrator | Quai Investment Services Limited (FCA FRN: 922590; Company registration number: 09919243) |
Directors of scheme | Refer here |
How I found Chest and why I'm transferring
How I found Chest and why I'm transferring
Your existing provider is checking you weren't cold-called or scammed into this transfer. These answers confirm it was your own decision.
How did you become aware of Chest? Did they make the first contact?
I found Chest myself — [e.g. through a friend / online / app store / social media]. Chest did not contact me out of the blue. I made the first move by signing up.
Were you approached "out of the blue" about the transfer?
No. I wasn't cold-called, texted, emailed, sent a letter or contacted via social media. I found Chest myself and chose to open an account.
During the transfer, has the receiving scheme contacted you with official documentation, or only by text, email and/or telephone?
I've received official documentation (Key Features Document, Terms and Conditions) through the Chest app.
Has a courier been sent to your home to collect signed documentation?
No.
Have you received any promotional material about the receiving scheme?
Only Chest's standard public marketing (website, app, social media) — no bespoke promotional packs, glossy brochures or high-pressure sales material.
Have you been pressured to make a quick decision about transferring?
No. There has been no pressure from Chest at any stage.
Have you taken regulated advice? Who advised you to proceed? Are they FCA-authorised?
No. Chest is an execution-only personal pension — no advice has been given. I haven't been advised by anyone, regulated or otherwise, to proceed. I've made this decision myself.
Did your adviser direct you to the FCA ScamSmart website?
N/A — I haven't used an adviser. I'm aware of FCA ScamSmart and of the risks of pension scams.
Why are you requesting the transfer? What can you achieve that you can't in your current scheme?
I want to manage my pension with Chest because [pick any that apply and delete the rest]:
- I can see and manage my pension from a modern app on my phone
- I want to benefit from their saving features
- I want to bring all of my pensions into one place in a SIPP
- The fees and investment options suit me better than my current scheme
About Chest and the scheme
About Chest and the scheme
Are you transferring to a personal pension, SIPP, occupational pension or SSAS?
I'm transferring to a Self-Invested Personal Pension (SIPP). It's a UK-registered personal pension scheme — not an occupational scheme or SSAS.
Are you transferring to a newly established scheme? What year was it established?
No, it isn't newly established. The scheme was established in 2021 and has been operated and administered by Quai Investment Services Limited throughout.
Who is the administrator of the receiving scheme?
Quai Investment Services Limited.
Does the provider show an FCA registration number? Please provide it.
Yes. The Chest Pension is operated and administered by Quai Investment Services Limited (FRN: 922590). FCA register: https://register.fca.org.uk/s/firm?id=0014G00002TrZv1QAF
Chest Group Limited is an appointed representative of RiskSave Technologies Ltd (FCA FRN: 775330). Chest Group Limited's own FCA reference is 1045044. Both can be verified at register.fca.org.uk.
When was the receiving scheme registered with HMRC?
The scheme has been registered with HMRC since 15 October 2021.
Please provide the scheme's trust deed and rules.
Available to download here.
Name and address of the scheme administrator and directors (and company registration number).
Scheme operator and administrator: Quai Investment Services Limited
Registered office: 16 Tesla Court, Innovation Way, Peterborough, PE2 6FL
FCA FRN: 922590
Does the administrator claim accreditation from an independent body (e.g. PASA)?
Quai Investment Services Limited is not a member of PASA. It is a member of The Platforms Association, a UK membership body launched in September 2024 that represents the investment platform industry.
The scheme is overseen by an independent trustee, Quai Trustees Limited, which is the legal owner of the scheme's assets and is required to act in members' best interests, keep assets segregated, and ensure the scheme is run in line with its trust deed and FCA rules.
Is the scheme / administrator run from a 'virtual' office or PO Box only?
No. Quai operates from a permanent UK office at 16 Tesla Court, Innovation Way, Peterborough, PE2 6FL.
Bank account details for the trustees of the receiving scheme.
For the receiving scheme's trustee bank account details (account name, number and sort code), please email transfers@joinchest.com and we'll provide them to you or your current provider directly.
Legal entity: Quai Trustees Limited. Bank: Barclays Bank UK.
Have you received a Key Features Document or Terms and Conditions?
Yes. I received these when I opened my Chest account, and they're also available on the documents page in the Chest app.
Where my money will be invested
Where my money will be invested
How will the transfer payment be invested?
Chest's default investment fund is the L&G Global Equity Fund C Acc (ISIN GB00BPN60094). Chest offers 6 investment funds in total, all viewable in the Chest app and on the Chest website.
All six funds are UK-domiciled, FCA-authorised Unit Trusts. While some invest in global or international equities, the funds themselves are UK-registered schemes and all dealing takes place within the UK.
Further information on available funds can be found here: https://www.joinchest.com/funds
When the transfer payment is made, will it be held in a cash account?
Briefly, yes — it sits in a cash account on arrival, then is invested into my chosen portfolio within 2–3 business days.
Do you understand the nature of the underlying investments?
Yes. The investments are mainstream, FCA-regulated funds (mainly equity and bond / multi-asset index funds). I've reviewed the factsheets inside the Chest app.
What are the risks of the underlying investments?
Standard investment risks: the value can go down as well as up, past performance isn't a guide to future performance, and returns aren't guaranteed. The funds are exposed to global equity and bond markets, currency and interest rates. There are no illiquid, exotic, unregulated or non-standard assets.
Are the underlying investments FCA-regulated?
Yes. All underlying investments are FCA-regulated.
Fees
Fees
Have you received written details of any fees or charges?
Yes. All fees are clearly set out on the Chest website.
Do you know what fees will be charged and how they affect your investments over time?
Yes. Chest charges 0.45% (0.2% on assets above £100k), on top of the underlying fund charges. Chest provides a worked example showing the total annual cost in pounds on a £10,000 pot, available on the Chest website.
Are you aware how Chest's fees compare with your current pension?
Yes. I've compared them and I'm happy to proceed.
Have you been given details of all charges, including any offshore bonds and underlying investments?
Yes. There are no offshore bonds. Both the platform and underlying fund charges have been disclosed to me in writing.
Standard fraud checks
Standard fraud checks
This is where your existing provider checks for pension fraud red flags. Here's the reassuring part: none of them apply to Chest. Every answer below is a clean "no".
Were you offered a "free pension review", a loan, "early access to cash", or a tax loophole?
No. Chest doesn't offer pension reviews, loans, early access to cash, or any kind of tax loophole.
Will you receive any cash payment, bonus, commission or loan for transferring?
No. I will not receive any cash payment, bonus, commission, loan or incentive for transferring.
Have you been told you can access your pension before age 55 (other than on ill-health grounds)?
No. I understand the normal minimum pension age applies (currently 55, rising to 57 from April 2028), unless I qualify on grounds of ill-health.
Have you been told you'll be able to draw a higher tax-free cash sum by transferring?
No. Standard HMRC tax-free cash rules apply (normally 25% of the pot, subject to the lump sum allowance).
Have you been promised a specific or guaranteed rate of return?
No. Chest has made no guarantees about investment returns. I understand the value of my pension can go down as well as up.
Have you been informed of any investment opportunity, particularly an overseas one?
No. I haven't been pitched any specific "investment opportunity", and none of my investments are overseas exotic or unregulated assets.
Will any of your transfer payment buy an offshore investment bond?
No. No part of the transfer will be used to buy an offshore investment bond.
Will any part of your investments be subject to an exit penalty?
No. There are no exit penalties or lock-in periods. I can transfer out or switch investments at any time.
Are the scheme, administrator, trustees or investment companies linked to high-scam-risk investments (carbon credits, land banking, storage pods, car parking, unlisted shares, etc.)?
No — none of the above. Chest invests only in mainstream, FCA-regulated funds. There is no exposure to carbon credits, boiler-room shares, land banking, overseas property developments, storage pods, green oil, car parking spaces, precious metals, loans, unlisted shares, illiquid long-lease investments, or anything offering "guaranteed" returns.
Occupational scheme / SSAS
Occupational scheme / SSAS
This doesn't apply to Chest. Chest is a personal pension (SIPP), not an occupational scheme or SSAS. You can answer the following to any question in this category:
N/A — this is a personal pension (SIPP), not an occupational scheme or SSAS.
Still unsure? We're here to help
If any of this is confusing, or you'd just rather not deal with it - don't. Forward the form to support@joinchest.com and we'll complete it for you and send it back to your provider, with you copied in.
You can also reply to any Chest email or tap Contact us in the app - where you'll meet Chester, our AI customer support agent, but you can ask to speak to a human.