Some of you may be asked to re-connect a bank account that is already connected. This may cause issues with your app or your redemption. Some may experience their account progress appearing to be blank/back at 0. It is not! Your data is safe and this is a loading error.

Try quitting and reopening the app, uninstall/reinstall, or clearing the app cache. This solves the issue most of the time.

If this issue is your affecting your redemption, hang tight until a solution is reached. We are sorry for this delay.

12/18/25 | Issue Reported

12/21/25 | Issue investigation

12/22/25 | Our team is continuing to work toward a solution

We are experiencing a higher than normal failures with out deposits. Our team is working on a fix!

When your redemption fails, review your account connections. If you are accounts are not updating daily please disconnect the account and reconnect it. If you are unable to disconnect it, tap 'Link a new institution' and go through the link the account again.

12/3/2025 | Issue reported and being addressed

We are aware some users are getting a blank screen when they check our their reward history or tap on the level bar to view their point history.

Email support if you want to know a specific reward amount. Your rewards and points are still being recorded, rest assured!

10/31/25 | Issue reported

10/31/25 | Fix coming in December

We are aware that your Linked Accounts are not consistently updating daily. You are experiencing this bug if you "last updated" date is more than 48 hours past. This may affect your Card Payoff and Savings tracking.

You may be able to temporarily update you tracking by disconnecting and logging back into your bank.

06/01/25 | Issue first reported

08/04/25 | Engineering team delayed

08/18/25 | Engineering team to investigate and resolve

10/30/25 | Revamped app connections update coming in 2026