Failed redemptions and returned rewards
We are experiencing a higher than normal failures with out deposits. Our team is working on a fix!
Workarounds
When your redemption fails, review your account connections. If you are accounts are not updating daily please disconnect the account and reconnect it. If you are unable to disconnect it, tap 'Link a new institution' and go through the link the account again.
Timeline
12/3/2025 | Issue reported and being addressed
Missing Rewards and Point History
We are aware some users are getting a blank screen when they check our their reward history or tap on the level bar to view their point history.
Workarounds
Email support if you want to know a specific reward amount. Your rewards and points are still being recorded, rest assured!
Timeline
10/31/25 | Issue reported
10/31/25 | Fix coming in December
Account Connections
We are aware that your Linked Accounts are not consistently updating daily. You are experiencing this bug if you "last updated" date is more than 48 hours past. This may affect your Card Payoff and Savings tracking.
Workarounds
You may be able to temporarily update you tracking by disconnecting and logging back into your bank.
Timeline
06/01/25 | Issue first reported
08/04/25 | Engineering team delayed
08/18/25 | Engineering team to investigate and resolve
10/30/25 | Revamped app connections update coming later this year