Your app may show your progress reset and a message that says "“your partner rewards account is pending verification some features may be locked”"

This is just a visual error and your rewards are still safe!

None at this time, just keep checking back in throughout the day

10/15/25 | Issue reported

We are aware that your Linked Accounts are not consistently updating daily. You are experiencing this bug if you "last updated" date is more than 48 hours past. This may affect your Card Payoff and Savings tracking.

You may be able to temporarily update you tracking by disconnecting and logging back into your bank.

06/01/25 | Issue first reported

08/04/25 | Engineering team delayed

08/18/25 | Engineering team to investigate and resolve

We are aware some users are getting errors when redeeming rewards either through a direct deposit or via check. Users may also have received an email saying their was an issue with their deposit, please double check the funds are not in your account before emailing support. This notice was sent in error!

Please use the alternate options provided in the app.

09/02/25 | Issue first reported

09/10/25 | Our team is continuing to improve the redemption process

10/09/25 | We are aware of large scale outages affecting all users