Skip to main content

How to refresh your account balance

Steps to unlink and reconnect an account to refresh your transaction tracking

Jessika Raisor avatar
Written by Jessika Raisor
Updated yesterday

If you aren't seeing all your credit card or savings transactions, go to Linked Accounts and look at the last updated date underneath each account balance. If it is not today's date, you'll need to disconnect and reconnect your account.

It's also worth noting that balance updates in Debbie may take up to 48 hours to refresh automatically. You can also try manually refreshing your account data by following the in-app instructions.

First disconnect ALL accounts

  1. Tap on Profile

  2. Tap on My Accounts

  3. Tap the 3 dots ...

  4. Tap Disconnect Accounts

Then re-link your accounts

  1. Tap on Profile

  2. Tap on My Accounts

  3. Tap the green Link a New Institution button

  4. You'll be prompted to enter your login credentials for this financial institution through a secure provider, Plaid.

  5. Follow the on-screen instructions.

Other Troubleshooting Methods

  1. Force quit to fully restart the app after completing the steps above

  2. Go to your phone settings and look at the Debbie app permissions, clear the cache/storage

  3. Confirm you allow third-party sharing and permissions on your banking app (you would be granting permission to Plaid)

Did this answer your question?