At Debbie, our support team is here to help you. We want every interaction to be productive and positive for everyone involved. We understand that dealing with problems can be frustrating, and we always welcome honest, direct feedback — even when it's critical.
However, we also have a responsibility to protect the wellbeing of our team members. This document explains what kind of communication we consider unacceptable, and what will happen if these guidelines are not followed.
What's Always Acceptable
We want to hear from you, even when you're unhappy.
Frustration is understandable. You will never be penalized simply for being upset or for advocating strongly for yourself.
What Is Not Acceptable
While we welcome direct feedback, the following behaviors cross a line and are not acceptable in communications with our team:
Personal Insults or Threats
Discriminatory Language
Aggressive or Excessive Profanity
Harassment
Threats to Safety
Fraud or Deceptive Activity
What Happens If These Guidelines Are Violated
We handle misconduct progressively and based off your actions.
We'll issue a clear, firm warning that continued behavior may result in consequences for your account.
If the behavior persists, your account may be suspended. During this time, you will not be able to access your Debbie account or any associated services.
These guidelines are grounded in Debbie's Terms of Service. You can review the full Terms of Service at joindebbie.com/terms-of-service.
Last updated: February 2026