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I have a technical problem with the app, how do I resolve it?

Known technical issues, known fixes, and next steps

equ Tech avatar
Written by equ Tech
Updated over 10 months ago

We're sorry to hear you're having technical issues with the app 😢

Many of our users are able to resolve issues themselves by simply:

1️⃣ Logging out of the app, force closing it, and then logging back in.

Or, if that fails, then try:

2️⃣ Uninstalling the app, then reinstalling it.

If you have tried these and are still having issues, please reach out to our team via the chat Messenger in-app or 'Contact Us' section for Standard Plan, or email info@joinequ.com and they will be happy to help.

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