Skip to main content
All CollectionsAccount support
I have a technical problem with the app, how do I resolve it?
I have a technical problem with the app, how do I resolve it?

Known technical issues, known fixes, and next steps

equ Tech avatar
Written by equ Tech
Updated over 3 months ago

We're sorry to hear you're having technical issues with the app 😢

Many of our users are able to resolve issues themselves by simply:

1️⃣ Logging out of the app, force closing it, and then logging back in.

Or, if that fails, then try:

2️⃣ Uninstalling the app, then reinstalling it.

If you have tried these and are still having issues, please reach out to our team via the chat Messenger in-app or 'Contact Us' section for Standard Plan, or email info@joinequ.com and they will be happy to help.

Did this answer your question?