If you’re seeing an error connecting to Meta during onboarding, don’t worry. Meta integrations can occasionally be finicky on first connect. This usually comes down to how Meta handles permissions behind the scenes, not anything you did and not an issue with Yoho.

When Yoho has trouble authenticating or syncing data with Meta, the fastest path forward is to grant direct access to your Meta Business Portfolio. This lets us quickly confirm permissions, verify connected assets, and get everything syncing correctly without unnecessary back-and-forth.

Once things are up and running, this access can be revoked at any time.

Step-by-Step Instructions

Step 1: Open Business Users Settings

Go to the following link while logged into the correct Meta Business account:

https://business.facebook.com/latest/settings/business_users

Step 2: Invite a New User

Click Invite People
Enter the email address provided by Yoho's support team

Step 3: Assign Access Level

Under the Assign Access tab
Select Full Control

This ensures we can properly diagnose permission-related issues.

Step 4: Assign Business Assets

Under Assign business assets
Grant full access to all available assets, including:
- Ad Account(s)
- Facebook Page(s)
- Instagram Account(s)
- Pixel(s)

Step 5: Review and Send Invite

Review the invitation details
Click Invite

What Happens Next

Once the invite is accepted, we’ll:

Verify your Meta Business configuration
Confirm the correct assets are connected
Restore or complete the Yoho–Meta sync

After troubleshooting is complete, you will be notified to remove our access as part of Meta account security best practices.

Why full access?

Meta authentication issues are almost always caused by permission or asset-level mismatches that aren’t visible with limited access. Granting full access allows us to quickly verify settings, confirm the correct assets are connected, and resolve the issue without back-and-forth or delays.

This helps us get your account fixed and syncing faster.