Troubleshooting 2-step Verification Code Issues

If you're not receiving your verification code, follow these steps to resolve the issue:

Verify Your Information 📱

Ensure the phone number or email address you entered matches the one associated with your account.

Sometimes verification codes are mistakenly sent to your spam or junk folder.

If you haven’t received the code, try requesting a new one.

If the issue persists, attempt verifying with another phone number or email address.

Ensure your phone isn’t in airplane mode or "Do Not Disturb" mode, as this can block messages.

Make sure you have a strong signal and a stable internet connection.

If you're using a messaging app, check that it isn’t experiencing any issues or errors.

Try clearing the cache of your messaging app to resolve delivery issues. You can do this by offloading your messaging app.

Go to Settings → General → iPhone Storage
Scroll down & select your messaging app (e.g., Messenger) from the list
Tap ‘Offload App’ and confirm
After offloading, tap ‘Reinstall App’ to download it again, which will clear the cache while keeping your data

⭐️ NB: Offload the app instead of deleting it to ensure that none of your data is lost

Ensure your mobile contract allows you to receive text messages and other verification methods.

If SMS isn't working, try alternative methods like phone calls or Google prompts.

Outdated apps can cause issues with verification codes. Make sure your app is up-to-date.

If you’ve tried all the steps and the issue persists, please contact our support team for further assistance.