🏠 Creator House Rules & Joli Policies

We want Joli to be a trusted, professional and enjoyable community for both creators and brands.

To help keep collaborations reliable, we vet creators before they join and continue to monitor their content quality, performance and booking behaviour.

Every creator is reviewed before joining Joli. We look at:

Creator accounts are also reviewed over time. If a creator's views, engagement or content quality drops significantly, we may restrict or remove their access to Joli.

Creators are prompted to confirm their attendance 24 hours before their visit.

They can confirm, cancel or request to reschedule their booking.

We ask creators to cancel at least 48 hours before their booking wherever possible.

If they need to cancel or reschedule within 24 hours, we ask them to contact the venue directly using the phone number provided.

We understand that plans can change. However, we actively monitor repeated:

Creators with repeated booking issues may have their Joli account restricted.

Depending on their booking history, we may:

Creators have 14 days from their visit to upload their content.

If their content becomes overdue, their account may be paused from applying for new collaborations until the outstanding content is completed.

We also monitor creators who repeatedly attend bookings without completing their content.

You can select Report Issue under Bookings > In Progress, or contact the Joli team and we'll follow up for you.

Once you're happy with the content, select Complete Booking 😊

Creators are expected to keep their agreed content live after completing a collaboration.

If you notice that a creator has deleted or removed their content after you've completed the booking, please let us know.

We'll follow up with the creator and, where appropriate, ask them to restore or re-upload the content.

We may also take repeated content removal into account when reviewing a creator's behaviour on Joli.

Creators agree to follow the campaign brief and content requirements when they accept a collaboration.

Please report the booking if the creator:

You can use Report Issue from the booking or contact the Joli team.

We'll review the content and follow up with the creator where needed.

If a creator can't produce the agreed content and wants to provide something different, we ask them to check with the brand first.

Each booking should have content that reflects that individual collaboration.

Joli has safeguards in place to prevent creators from using the same piece of content to complete multiple separate bookings.

If a creator has genuinely combined two bookings into one piece of content, they'll need to contact us so we can review it and help complete the bookings correctly.

Sometimes something happens during a visit that prevents a creator from producing the agreed content.

In these cases, we ask the creator to contact the brand or Joli and explain what happened.

Depending on the situation, we may ask them to:

This helps us distinguish genuine issues from repeated non-fulfilment.

Creators agree to Joli's house rules when they join.

We expect creators to:

We monitor:

A creator may be limited to one active application or booking at a time while they rebuild a positive booking history.

Full access can be restored once they successfully complete their required bookings without further issues.

For more serious or repeated issues, we may freeze a creator's account and prevent them from accessing new collaborations while their account is reviewed.

Creators may be removed from Joli if they repeatedly breach our community guidelines, continue to have booking issues after restrictions, or no longer meet our quality standards.

Notify us directly from the booking or select Report Issue under Bookings > In Progress.

You can also contact us and we'll follow up with the creator.

Let us know and share the booking details.

We'll follow up with the creator and, where appropriate, ask them to restore or re-upload the content.

Use Report Issue or contact us.

We'll review the booking and follow up with the creator where needed.

They should contact you or Joli and explain what happened. If they want to provide alternative content, they should check that you're happy with the change first.

Creators shouldn't use one piece of content to complete separate bookings.

If they've genuinely combined two experiences into one piece of content, they should contact Joli so we can review it.

Yes. You can block a creator from future applications. Once blocked, they won't be able to see or apply for your future listings.

Yes. We regularly review creator performance, including views, engagement, content quality and booking behaviour.

If a creator no longer meets our standards, we may restrict or remove their access to Joli.