Skip to main content

Cancel a Booking on Joli App

You can cancel your booking in just a few taps 👇

Go to the booking on the app:

1️⃣ Tap “I couldn’t make it”

After the booking time has passed, you’ll see a screen asking “How was your visit?”

If you didn’t attend:

  • Don’t leave a star rating ⭐

  • Tap “I couldn’t make it” at the bottom of the screen

This makes sure the booking is recorded as missed — not reviewed.

2️⃣ Select Cancel Booking

On the Missed Booking screen:

  • Tap Cancel Booking ❌

  • Choose Reschedule only if you plan to rebook 🔁

3️⃣ Add a reason and confirm

Enter a short reason for the cancellation ✍️
Then tap Cancel to confirm.

That’s it — the venue will be notified automatically ✅

💬 Still stuck? Just message us and we’ll help you sort it out.

Did this answer your question?