If you couldn’t attend your booking, you can cancel it in just a few taps 👇
Go to the booking on the app:
1️⃣ Tap “I couldn’t make it”
After the booking time has passed, you’ll see a screen asking “How was your visit?”
If you didn’t attend:
Don’t leave a star rating ⭐
Tap “I couldn’t make it” at the bottom of the screen
This makes sure the booking is recorded as missed — not reviewed.
2️⃣ Select Cancel Booking
On the Missed Booking screen:
Tap Cancel Booking ❌
Choose Reschedule only if you plan to rebook 🔁
3️⃣ Add a reason and confirm
Enter a short reason for the cancellation ✍️
Then tap Cancel to confirm.
That’s it — the venue will be notified automatically ✅
💬 Still stuck? Just message us and we’ll help you sort it out.