Annoying to hear that your ordered item is not immediately fine😔
📦 Is the product broken or not working properly?
No worries - if your purchase is still within warranty, you can easily report it through our warranty page.
On this page you'll find all the info you need:
How to apply for warranty
What exactly you need to provide
And what the further course of action looks like
💡 Tip: to be sure, first check that the product is properly connected and has been standing uninterrupted for 72 hours, as we indicate in the user manual. Sometimes this already solves the problem.