Annoyed to hear that your ordered item is not right away😔
First of all, I would like to know if you have a refrigerator/climate cabinet with or without a compressor. A compressor looks like this:
Does your refrigerator/climate cabinet have a compressor? Then I refer you to this manual:
Does your refrigerator/climate cabinet have NO compressor? then I refer you to this manual:
Have you followed all the steps and it still doesn't work? If your purchase is still within warranty, you can easily report it through our warranty page.