⚡ Quick Answer (Read This First)
If your storage water heater is tripping the power, it usually means:
Electrical safety protection is activated
There may be leakage current, faulty components, or wiring issues
👉 Important: Do NOT keep turning it back on repeatedly. This is a safety protection feature.
🔍 Common Causes of Heater Tripping
🔍 Common Causes of Heater Tripping
1. ⚠️ ELCB / Circuit Breaker Triggered
Detects electric leakage
Protects against electric shock
Possible reasons:
Internal component fault
Moisture inside heater
Wiring issue
2. 🌡 Overheat Protection Activated
Heater automatically shuts off if temperature is too high
Possible reasons:
Faulty thermostat
Dry heating (no water inside tank)
Blocked water flow
3. 🔌 Faulty Heating Element
Damaged or worn-out element can cause current leakage
Signs:
Heater trips immediately after turning on
No heating before trip
4. 💧 Water Leakage Inside Unit
Water entering electrical components = instant trip
Signs:
Visible dripping
Burning smell or unusual noise
5. 🧰 Wiring or Installation Issue
Loose or incorrect wiring can cause unstable current
Common in:
Older installations
DIY or non-certified installation
🛠 What You Can Check (Before Calling Service)
🛠 What You Can Check (Before Calling Service)
✅ Step 1: Reset the Power Safely
Turn OFF heater switch
Wait 5–10 minutes
Turn ON again
👉 If it trips again immediately → proceed below
✅ Step 2: Check Water Supply
Ensure water tank is fully filled
Turn on tap → confirm water is flowing normally
✅ Step 3: Look for Visible Issues
Any water leaks?
Burn marks or smell?
Loose switch?
🚫 What You SHOULD NOT Do
🚫 What You SHOULD NOT Do
❌ Do NOT bypass safety devices
❌ Do NOT repeatedly reset the breaker
❌ Do NOT open the heater casing yourself
👉 This can be dangerous and void warranty
👨🔧 When to Call for Service
Call for servicing if:
Heater trips instantly every time
No hot water at all
You suspect water leakage
Unit is older than 2–3 years and never serviced
🧠 Why This Happens (JOVEN Advantage)
Unlike conventional heaters:
Joven uses stainless steel tanks
No anode rod corrosion issues
Lower risk of internal contamination
👉 However, electrical components still require proper installation & protection
📅 Book a Service Appointment
To resolve this quickly:
👉 Prepare:
📍Your postal code and address
📸 Photo of heater & label with Serial Number
🧾Purchase Receipt or Warranty Registration
📝 Short issue description (“tripping”)
👉 Our team will:
Diagnose electrical faults
Ensure safe operation
Replace any JOVEN only faulty parts if needed
Check if your heater has a valid warranty otherwise a prepayment transport fee is chargeable.
If we found any external electrical faults, no repairs will be done and there will be a diagnostic fee of $70/$85 (depending on area). We recommend you to approach a certified Licensed Electrical Worker (LEW) to check on your external wiring before contacting us to arrange for an appointment.
❓ Frequently Asked Questions
Why does my heater trip only sometimes?
Could be intermittent external wiring issue or even a heater switch problem
Is it dangerous?
The trip is a safety feature, but the underlying issue should be fixed ASAP
Can I still use the heater?
❌ Not recommended until checked