How to Politely Remind Your Guests About Their Gift Reservations.

A reserved gift on your registry means a guest has claimed it, but hasn't confirmed they've sent it yet. Here's what that means, why it happens, and how to send them a gentle nudge.

When a guest selects a gift or cash fund on your registry, it shows as Reserved straight away. At that point they've indicated their intent, but the purchase or payment may not be complete yet.

Once a guest comes back to Joy and confirms they've sent the gift or cash fund, it moves to Given. Until that happens, it stays reserved even if the guest has already sent the money or shipped the item.

Most of the time, guests simply forgot to complete their payment or come back to confirm. It happens more often than you'd think.

When a guest chooses Venmo, PayPal, or CashApp, Joy redirects them to your linked account to complete the payment there. Joy cannot process that transaction for them. If a gift is showing as reserved and nothing has arrived in your account, the guest has not yet sent the payment.

Joy sends the reminder from Joy, not from you directly. Your guest won't know you initiated it. You can send reminders as many times as needed.

For PayPal, Venmo, and CashApp gifts, the reminder asks your guest to complete their payment and come back to Joy to confirm.

For physical gifts, the reminder asks your guest to provide their Order ID and Tracking Number so Joy can help you track the gift.

Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You’ll get a friendly response from someone on our team! 🙂