Publishing all reviews, including negative ones, shows that your brand values honesty and transparency. Shoppers are more likely to trust stores that don’t filter out negative feedback.
Judge.me makes it easy to build trust by publishing customer reviews automatically or manually. By default, all reviews are published automatically to help you share feedback quickly and transparently. You can also switch to manual moderation if you prefer to review each submission first.
Auto-publish reviews
Auto-publish all reviews (default)
By default, Judge.me automatically publishes all reviews to help you earn that trust with every purchase.
To publish all new reviews automatically:
From your Judge.me admin, go to Manage reviews > Moderation.
In the Auto publish reviews section, select "Publish new reviews automatically".
Click Save.
Auto-publish reviews with certain ratings
Available on the Awesome plan. Start with a 15-day free trial!
To auto-publish reviews with specific ratings (e.g. 4 or 5 stars):
From your Judge.me admin, go to Manage reviews > Moderation.
In the Auto publish reviews card, select "Publish new reviews automatically".
Under Auto publish rating criteria, choose your criteria and click Save.
Option | What it means |
Publish all reviews automatically | All reviews will be auto-published (default) |
At least 2 stars | Only 2, 3, 4, 5-star reviews will be auto-published |
At least 3 stars | Only 3, 4, 5-star reviews will be auto-published |
At least 4 stars | Only 4 and 5-star reviews will be auto-published |
At least 5 stars | Only 5-star reviews will be auto-published |
Reviews that don't meet the criteria you choose will be set as Pending.
To comply with Shopify's regulations:
From the time the review is submitted, you have 14 days to change the status of the Pending review to Published or Hidden.
After 14 days, Pending reviews that are not moderated will be published automatically.
Pending reviews cannot be hidden automatically. You'd need to manually publish or hide them.
We strongly encourage you to publish all valid reviews as soon as possible.
Troubleshoot
Some reviews are published without my consent
Some reviews are published without my consent
Issue:
Some reviews got published automatically, even though they were hidden before and you did not manually publish them.
Why it happens:
When you enable auto-publish with certain ratings, reviews that don't meet the criteria you choose will be set as Pending.
To comply with Shopify's regulations, any review that remains in Pending status for more than 14 days is automatically published. That means, within that 14 days, if you don't manually publish or hide that review, it will be automatically published after that.
How to fix:
To make sure pending reviews are not published automatically, regularly check and curate your Pending reviews before the 14-day window ends.
Don't auto-publish new reviews
If you want to check the reviews before they appears on your store, you can enable manual moderation.
From your Judge.me admin, go to Manage reviews > Moderation.
In the Auto publish reviews section, select "Publish reviews manually".
Click Save.
Publish and hide reviews
Publish reviews
To publish a review:
From your Judge.me admin, go to Manage Reviews > Reviews Dashboard.
Choose the review you want and click on its status dropdown.
Select "Publish reviews" to change the status to Published.
To publish multiple reviews at once:
From your Judge.me admin, go to Manage Reviews > Reviews Dashboard.
Check the box on the left of the reviews you want to publish, then click the Publish reviews button at the bottom of the page.
Hide reviews
Sometimes you need to hide a review to maintain a safe, relevant, and transparent review environment for your shoppers. To align with review transparency policies and consumer protection laws, you’ll need to select a reason from a predefined list when hiding a review.
To hide a review:
From your Judge.me admin, go to Manage Reviews > Reviews Dashboard.
Choose the review you want and click on its status dropdown.
Select a reason for hiding that review.
Once you select a reason, the review status will change to Hidden, with the selected reason.
To hide multiple reviews at once:
From your Judge.me admin, go to Manage Reviews > Reviews Dashboard.
Check the box on the left of the reviews you want to hide, then click the Hide reviews button at the bottom of the page.
Select the reason to hide from the drop-down menu and click Hide reviews.
To hide all reviews for a product:
From your Judge.me admin, go to Manage Reviews > Products & Groups.
Find the products you want to hide the reviews.
In the Reviews column, click the number of reviews, which will show you all reviews of that product in the Reviews dashboard.
Check the box on the top left of to select all reviews, then click the Hide reviews button at the bottom of the page.
Select the reason to hide from the drop-down menu and click Hide reviews.
List of reasons
Reason | What it means |
Unrelated to the product | The review discusses something unrelated to the product itself (e.g., delivery or packaging). |
Legal reasons | The review contains potentially defamatory or legally sensitive statements. |
Inappropriate language | The review includes offensive, abusive, or discriminatory language. |
Foreign language | The review is in a language not supported or understood by your store’s audience. |
Contains private information | The review shares personal data like full names, emails, or order numbers. |
False or misleading | The review spreads inaccurate information about the product. |
Duplicated review | The same review has been posted multiple times. |
Fake | The review is suspected to be fabricated or written by a bot or a non-genuine user. |
Other | A reason that doesn’t fit the above categories but still warrants moderation. |
Troubleshoot
I can’t click "Hide Review"
I can’t click "Hide Review"
Issue:
After clicking the status dropdown, you try to click Hide review but it appears to be unresponsive.
Why it happens:
Hide review here is just a heading. You need to select a specific reason underneath it to proceed. Simply clicking the heading won’t take any action.
How to fix:
Make sure to select 1 of the listed reasons (e.g. Spam, Fake, Legal reasons). Once you select a reason, the review will be hidden accordingly.
The Hide/Publish button is greyed out for me
The Hide/Publish button is greyed out for me
Issue:
You're trying to hide a review but the status dropdown is greyed out and you can't change its Published status. When hovering over the status dropdown, you see a message: "Shop App reviews can't be hidden, but you can disable the syndication instead."
Why it happens:
Under the customer name on the left of the review, check the source of the review. If the source says "via Shop app", it means the review was syndicated from Shop App and cannot be hidden.
How to fix:
While you can’t hide Shop App reviews individually, you can stop the reviews from syncing from Shop App to Judge.me.
I already hid a review but it's still showing
I already hid a review but it's still showing
Issue:
You hid a review and its status already changed to Hidden, but the review is still showing in your live store (e.g. in the Review Widget or Reviews Carousel).
Why it happens:
After you hide a review, it can take up to 5 minutes for the change to reflect on your storefront.
How to fix:
Wait a few minutes, then refresh your storefront or check in an incognito window.