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Document Upload Failed or Rejected Multiple Times? Here’s How to Fix It

If your document upload keeps failing or getting rejected, it usually means one or more verification requirements aren’t being met. This guide walks you through the most common causes and how to resolve them quickly.

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Why Document Uploads Fail or Get Rejected Repeatedly

1. The Document Does Not Meet Juicyway Requirements

  • Uploading unsupported document types (for example, NIN slips instead of NIN cards)

  • Submitting expired documents

  • Uploading the wrong side of an ID

Fix:

Confirm you are uploading an accepted, valid document before trying again.

2. Poor Image Quality

Your upload may fail if:

  • The image is blurry

  • Text is unreadable

  • The photo is too dark or overexposed

  • Camera flash causes glare

Fix:

Take the photo in good lighting, turn off flash, and ensure all text is clearly visible.

3. Cropped, Edited, or Screenshot Images

  • Cropped edges

  • Filtered photos

  • Screenshots from another device or app

Fix:

Upload a fresh, original photo of the document. Do not edit or crop it.

4. Missing Required Information

Documents may be rejected if they do not show:

  • Your full name

  • Your date of birth (for IDs)

  • Your full address (for Proof of Address)

Fix:

Ensure all required details are clearly visible and match the information on your Juicyway profile.

5. Document Is Too Old

  • Proof of Address documents must usually be issued within the last 90 days

Fix:

Upload a recent bank statement or utility bill that meets the date requirement.

6. Uploading Multiple Files Incorrectly

  • Uploading too many pages when only one is required

  • Uploading incomplete files (missing front or back pages)

Fix:

Follow the upload instructions carefully and submit only what is required.

Step-by-Step Troubleshooting Checklist

Before uploading again, confirm the following:

  • The document is valid and unexpired

  • The image is clear and unedited

  • All required details are visible

  • You uploaded the correct side of the document

  • The document matches your Juicyway profile details

  • The file meets the age requirement (where applicable)

When to Try Again

After correcting the issue:

  • Take a new photo

  • Upload it once

  • Avoid repeated uploads of the same rejected document

Multiple failed attempts using the same document may delay verification.

Still Having Trouble?

If your document continues to fail after following these steps, contact Juicyway Support with:

  • The document type you’re uploading

  • The error message (if any)

  • Confirmation that the document meets all requirements

We’re here to help you get verified as quickly as possible.

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