Step 1: Choose the Right Document
Before anything else, confirm you’re using an accepted document.
Proof of ID (Nigerian users)
Use ONE of the following:
NIN Card
International Passport (bio-data page only)
Driver’s License
Important:
Do NOT upload a NIN slip
Upload only the front page of your ID
Proof of Address
Use:
Bank statement
Utility bill
Must:
Be issued within the last 90 days
Show your full name and full address
Match the details on your Juicyway account
Step 2: Prepare the Document Properly
Before taking the photo or uploading the file, check this:
Place the document on a flat surface
Ensure good lighting (natural light is best)
Make sure all text is visible
No shadows, glare, or reflections
Do not bend, fold, or cover any part
If it doesn’t look clear to you, it won’t pass verification.
Step 3: Take a Clear Photo (or Upload a Clean File)
When capturing or uploading:
✔ Show the entire document
✔ Keep the image sharp and readable
✔ Use the original photo or PDF
Avoid:
Screenshots
Cropped edges
Filters or image editing
WhatsApp-compressed images
Step 4: Upload the Correct Page
For Nigerian IDs:
Upload only the front page
If the system asks for the back, upload the front again
Do not upload:
The back of the ID (For Nigerians)
Multiple pages in one image
Someone else’s document
Step 5: Confirm Your Details Match
Before submitting, double-check that:
Your name matches your Juicyway profile
Your date of birth matches exactly
Your address (for POA) is the same as your account
Even small mismatches can cause rejection.
Step 6: Submit and Wait for Review
Once uploaded:
Submit the document
Avoid re-uploading unless prompted
Reviews are completed after proper checks
If something needs fixing, you’ll be notified.
If Your Upload Is Rejected
Don’t panic. This usually means:
The image wasn’t clear enough
The wrong document was uploaded
Details didn’t match
What to do:
Read the rejection message (email) carefully
Fix only what was flagged
Re-upload a clearer, correct version
Most re-uploads pass once corrected.
Quick Visual Summary
Correct Upload:
Clear image
Full document visible
Valid, unedited document
Matches your account details
Incorrect Upload:
Screenshot
Cropped image
NIN slip
Blurry or edited photo
Final Tip
Slow and careful uploads save you time.
One clean upload is always faster than multiple rejections.