Why Edited, Screenshots, or Filtered Documents Are Rejected
Juicyway uses advanced identity verification systems that automatically check whether a document image is original and unchanged.
Your upload may be rejected if the system detects:
Screenshots instead of original photos
Image filters or enhancements
Cropping that removes important edges
Compression or resizing that alters image data
Editing apps or scanning tools that modify the image structure
Even if the document looks clear to you, these changes can trigger a rejection.
Common Actions That Cause Rejection
Taking a screenshot of a document instead of a camera photo
Using scanning apps that “enhance” images
Adjusting brightness, contrast, or sharpness
Uploading images sent through messaging apps that compress files
Uploading cropped images that remove document borders
How to Upload Your Document Correctly
Follow these steps to avoid another rejection:
Place your document on a flat, well-lit surface
Use your phone camera (not a scanner or screenshot)
Capture the entire document, including all edges
Avoid filters, edits, or retouching
Upload the image directly from your gallery
For documents with two sides, upload both front and back.
What a Good Upload Looks Like
Clear and readable text
Natural lighting, no glare or shadows
Full document visible
Original photo taken in real time
If Your Upload Keeps Getting Rejected
Try using a different phone camera
Switch to another accepted ID/document
Confirm your name and date of birth match your Juicyway profile
Contact Juicyway Support for assistance
Why This Check Is Important
These checks protect your account and help Juicyway meet global security and compliance standards. They reduce fraud and ensure faster approvals for everyone.
If you follow the steps above, your verification should go through smoothly.