Skip to main content

Why Your Proof of ID Was Rejected (And How to Prevent Another Rejection)

Proof of ID rejections usually happen when the document does not meet Juicyway’s verification requirements. This article explains which IDs are accepted, common rejection reasons, and how to upload your ID correctly the first time.

Updated over a month ago

Accepted Proof of ID for Nigerians

Juicyway accepts the following valid and unexpired government-issued IDs:

  • NIN Card

  • International Passport

  • Driver’s License

Important note: NIN slips are not accepted. Only the NIN card can be used for verification.


Common Reasons Proof of ID Gets Rejected

1. The ID Has Expired

  • Expired documents cannot be verified.

  • Always confirm the expiry date before uploading.

2. An NIN Slip Was Uploaded

  • NIN slips do not contain enough verification details.

  • Only the NIN card is acceptable.

3. Wrong Side of the ID Was Uploaded

  • For Nigerians, upload only the front side of your ID.

  • Uploading only the back page will result in rejection.

4. The Image Is Cropped, Edited, or a Screenshot

  • Cropped edges, filters, or screenshots invalidate the document.

  • Upload a full, original image.

5. The Image Is Blurry, or the text is not clear

  • All text must be sharp and readable, including your name and photo.

  • Blurry images cannot be processed.

6. Flashlight Glare Obscured the ID

  • Camera flash can cause reflection and blur important details.

  • This often leads to automatic rejection.


How to Upload Your ID Correctly

Follow these best practices to avoid another rejection:

  1. Use a valid and unexpired ID

  2. Place the ID on a flat, well-lit surface

  3. Turn off camera flash

  4. Take the photo in natural light

  5. Ensure all edges are visible

  6. Upload the image without editing or filtering


Quick Checklist Before Uploading

  • Valid ID (NIN card, passport, or driver’s license)

  • Front side only (for Nigerians)

  • Clear, original photo

  • No flash glare

  • No screenshots or edits


Why Juicyway Requires This

These checks help protect your account, prevent fraud, and meet international regulatory standards. Submitting the right document ensures faster approval and a smoother experience.

If you need help, Juicyway Support is always available to guide you.

Did this answer your question?