Why Image Quality Really Matters
When you upload a document, it’s checked by secure verification systems designed to protect your account and prevent fraud. These systems need to clearly see every detail on your document—names, numbers, photos, and security features.
If anything looks unclear or altered, the upload may be rejected automatically.
Common Image Quality Issues (And Why They Cause Rejection)
1. Blurry or Low-Resolution Images
If the text or photo looks slightly blurry to you, it will likely look unreadable to the system.
What usually causes this:
Camera shake
Low lighting
Taking the photo too close or too far away
How to fix it:
Hold your phone steady
Use good lighting (natural light works best)
Make sure the camera is in focus before snapping the photo
2. Cropped Images
Cropping out edges—even accidentally- can remove important details.
Common examples:
Missing corners of an ID
Cut-off names or document numbers
Only part of the document is visible
How to fix it:
Capture the entire document
Make sure all four corners are visible
Don’t crop the image after taking it
3. Glare from Camera Flash
Flash can create bright white spots that hide text or photos.
Why this is a problem:
Glare can block names, dates, or ID numbers
It makes the document look altered or unreadable
How to fix it:
Turn off your flash
Take the photo in a well-lit room or near a window
Slightly adjust the angle to avoid reflections
4. Shadows Covering the Document
Shadows can hide important parts of the document—even if everything else looks fine.
What causes shadows:
Poor lighting
Holding the phone too close
Light coming from only one direction
How to fix it:
Use even lighting from both sides
Lay the document flat on a surface
Avoid standing between the light source and the document
5. Screenshots or Edited Images
Screenshots, filters, or edited images are almost always rejected.
Why:
Screenshots remove original image data
Edited files look tampered with
Filters can distort text and colours
How to fix it:
Upload a fresh photo or scan
Don’t edit, filter, or enhance the image
Upload the original file directly
A Quick Checklist Before You Upload
Before hitting “Submit,” ask yourself:
Can I clearly read every word?
Are all edges and corners visible?
Is there no glare, shadow, or blur?
Is this an original photo, not a screenshot?
Does the document match my Juicyway details?
If the answer is “yes” to all five, you’re good to go.
One Last Tip (This Helps a Lot)
Take your time. Most rejections happen when uploads are rushed. Spending an extra 30 seconds to get a clean image can save you hours of delay later.
If your upload was rejected once, don’t worry, it’s usually easy to fix with a clearer photo.