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How do I freeze or unfreeze my card?

Learn how to temporarily pause your Zero Virtual Card and reactivate it whenever you're ready.

Freeze your card

If you suspect unauthorized activity or simply don't need your card temporarily:

  1. Open your card.

  2. Tap Freeze.

All card payments will be declined while your card is frozen.



Unfreeze your card

Whenever you're ready to use your card again:

  1. Open your card.

  2. Tap Unfreeze.

Your card becomes active immediately.



Need more help?

If you're unable to freeze or unfreeze your card, please contact Support.

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