Your date of birth is required to complete your onboarding. If you entered the wrong date of birth during onboarding, you can contact Support for assistance.
What do I need to provide?
When contacting Support, provide:
The date of birth you entered during onboarding
Your actual date of birth
A selfie of yourself holding your proof of identity, with your date of birth clearly visible
What if my proof of identity has the correct date of birth?
If the date of birth on your proof of identity is correct but it does not match the date of birth on your BVN, you will need to contact your local bank to have your BVN information regularized.
Your BVN should reflect the correct date of birth before you can proceed with your onboarding.
What if the date of birth on my proof of identity is incorrect?
If the date of birth on your proof of identity does not match your actual date of birth, you will need to have your official records corrected before proceeding.
In some cases, if the date of birth on your BVN matches the date of birth on your birth certificate, you may be able to provide your birth certificate to support the update.
Contact Support with the required information and documents, and we’ll guide you through the next steps.