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Do I have to upload all my documents again when I am retrying my account verification process after being rejected?
Do I have to upload all my documents again when I am retrying my account verification process after being rejected?

Re-uploading my documents for account verification

Updated over 10 months ago

No, you do not need to re-upload all your documents. When retrying the account verification process after a rejection, you only need to update the specific areas that led to the rejection. Focus on addressing the issues or discrepancies mentioned in the rejection notice.

For example, if the rejection was due to an issue with your proof of address, you only need to upload a new and clear version of your proof of address. This ensures a more streamlined and efficient process, allowing you to rectify the identified issues without resubmitting the entire set of documents.

Please don't hesitate to contact our customer support team for more questions about paying out to a beneficiary. We are here to help you make the most of your currency transactions and ensure your satisfaction with our services.


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