If there is an issue with your order, a Quality Control case can be raised by contacting us within 14 days of receiving your order.
We will fix any printing or production issue caused on our part. Unfortunately we cannot reprint orders due to customer error (such as incorrect file setup, photo quality or spelling mistakes) – so make sure you always check your proof carefully and understand the product you are ordering!
Quality control issues are assessed on a case-by-case basis. We treat each case with care and may require more information to investigate your specific case.
Below are some guidelines for helping us to process your case quicker.
By Email (preferred)
Compose an email, include "Quality Control" in the subject line.
A detailed description of the issue
What portion of the order was effected? (eg. "20% of the cards")
Photographs showing the issue
(good quality photographs showing several angles and quantities will help in our investigation and resolution of the case in a timely manner)
Send the email to: firstname.lastname@example.org
If you have not received a response regarding your case within two business days of submitting your case, please contact our Customer Service line.
What happens next? See: Quality control process.
Quality Control issues may also be raised by regular mail.
Please include the details above – however instead of photographs include samples of the issue (minimum of 10% of the entire order).
See: Mailing address.