All Collections
File Setup and Preparation
General
The PDF from my designer is password protected
The PDF from my designer is password protected
Jukebox avatar
Written by Jukebox
Updated over a week ago

We cannot accept PDF files with password protection. A PDF file without password protection must be uploaded to our website.

Even a protected file with printing enabled will not process through our prepress software. You will need to request a PDF file from your designer without password protection to upload to our website.

Did this answer your question?