The 3-step process

The basic process of placing a print order can be broken into three steps:

Before you commence, you will need:

  • Payment method (Credit Card or PayPal account)

  • Mozilla Firefox or Google Chrome internet browser

  • An accessible email address

  • Print-ready PDF file (highly recommended)

Step 1: Select Product

Before you start placing your print order, it is important to know the specifications of your printing. Size, shape, coating, paper stock, quantity, print finishes, digital or offset – the options are almost endless, and can become overwhelming if you do not know what you are looking for.

We recommend having your design ready (or at least in progress) before placing your print order so the specifications for your print order match your design.

If you don’t have a specific product in mind, check out our sales, promotions and latest products featured on our homepage, Twitter, Facebook and eNewsletter.

If you are still having trouble choosing the right product for your needs – give our Customer Service line a call to discuss your needs; or you can also request a Sample Pack to see a range of our products.

Once you know what you are looking for you will need to select this product in our order form and add it to your cart. You can order multiple products at once by selecting “Add to Cart & Continue Ordering”.

When you are ready to complete your order click “I’m Done. Proceed to Checkout” from your shopping cart.

Step 2: Checkout & Payment

This step includes completing the checkout process, setting your shipping (or pickup) location and completing payment for your order.

You will be prompted to complete your details and then proceed to payment. For more details on shipping, please view the Shipping Support.

You will be emailed a confirmation and invoice when your payment has been received and order placed. You are now ready to send us the artwork to print.

Step 3: Upload Artwork

Once you have placed your order you will be prompted to upload files for your print.

Don’t worry if you aren’t quite ready yet – you will also be emailed a link to upload your files at a later date. The deadline for uploading files and approving your proof(s) is within 6 months from the date the order is placed for regular priced products, and within 7 days following the end of the sale for sale items. If you miss these deadlines you may need to pay for any applicable price increases.

If you placed multiple orders, you will be prompted to upload files for each order individually. Ensure you upload the correct files to the correct order.

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