If you have received this error message from our Prepress team, you have either
uploaded Spot UV files that contain other colours than just 100K black (CMYK 0, 0, 0, 100).
or didn't upload files for the UV coating at all
1. The areas for Spot UV treatment will need to be defined in black ink, and areas for no UV treatment will be left white. The black colour used must be CMYK Black only - with no greys, gradients or other colours. This means your artwork meant to be printed should NOT be included in your file for the Spot UV layer.
File setup for Spot UV can be a complex process and should be completed by an experienced designer. If you would like the Jukebox Print design team to create your Spot UV files for an additional setup fee, please contact our Customer Service Line at +1 888 667 0067
2. For Spot UV products you should upload 4 files per set, for example:
See image below for reference.
For design instructions see: Setting up press-ready separations files
If you do not require Spot UV and wish to change your order to Smooth Matte Laminate or Semi Gloss only, please call our Customer Service Line at +1 888 667 0067 or email us at firstname.lastname@example.org