If there is a problem on your Online PDF proof, please check files you uploaded to your order.

If the issue is in the files you supplied

Such as:

  • spelling mistake
  • incorrect design
  • orientation wrong
  • incorrect file setup

The first step is to correct the files and prepare a new press-ready file to upload into your order.

When the revised file is ready, open up the Order Status again (by logging in to your account or clicking the link emailed with your proof) and click the red “Decline Proof” button.

You will then be prompted to supply new files for your order. Upload the corrected file/s and click “Finish”.

Your order will then enter the queue for proofing again – please ensure to check your email regularly to view your revised proof.

If the error was not in your supplied files

Such as:

  • additional, incorrect or missing items
  • shifted items
  • incorrect placement
  • incorrect dieline shown
  • hole drill in wrong position or not included in dieline proof
  • Incorrect Spot UV files
  • missing or incorrect fonts
  • wrong files used for proofing

If your Online PDF proof is incorrect and you do not need to supply new files, please contact our Customer Service Team to discuss the issue.

If you are unsure or have any questions – or just want to confirm something – please give us a call to talk with a Customer Service Representative. It is essential that your Online PDF proof is set up exactly as you require.

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