Ordering

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144 articles in this collection
Written by Criselda
Order Process

What is a “Job Name”?

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Written by Criselda
Updated over a week ago

International Currency

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Updated over a week ago

Yaay! My order arrived

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Updated over a week ago

Applying a Promo Code

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Updated over a week ago

Selecting Output (Premium Offset, Digital Output etc)

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Updated over a week ago

Selecting Colour

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Updated over a week ago

Selecting paper thickness

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Updated over a week ago

Uploading a blind shipping logo

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Updated over a week ago

What is the status of my order?

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Updated over a week ago

Paying with debit

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Updated over a week ago

Paying by PayPal

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Updated over a week ago

Paying by credit card

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Updated over a week ago

Payment Methods

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Updated over a week ago

Selecting Paper Coating

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Updated over a week ago

What does the 'sets' mean?

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Updated over a week ago

How do I place an order?

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Updated over a week ago

What is a “Callback”?

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Updated over a week ago

Turnaround Times

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Updated over a week ago

Online PDF Proof

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Updated over a week ago

Selecting Quantity

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Updated over a week ago

Selecting Proofing Method

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Updated over a week ago

The print process: what happens after I place an order?

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Updated over a week ago

Selecting a Paper Stock

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Updated over a week ago

Can I make a partial payment, deposit or purchase order?

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Updated over a week ago

Do you accept Visa Debit cards?

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Updated over a week ago

What does my order status mean?

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Updated over a week ago

I paid with PayPal, but don't see an order in my account

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Updated over a week ago

Can I pay by cheque?

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Updated over a week ago
Ordering FAQs

When will my credit card be charged?

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Updated over a week ago

Can I place my order in-person or over the phone?

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Updated over a week ago

Can I use another person's credit card to pay for my order?

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Updated over a week ago

Print schedules and 24pt Turnaround

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Updated over a week ago

What is “Full Colour Front Only”?

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Updated over a week ago

Does my order include printing on one side or two?

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Updated over a week ago

What is “Black Ink Front Only”?

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Updated over a week ago

Is double-sided printing more expensive?

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Updated over a week ago

Did my payment and order process?

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Updated over a week ago

I want to change my order

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Updated over a week ago

My Credit Card isn’t working

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Updated over a week ago

Colour matching

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Updated over a week ago

How do I empty my cart?

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Updated over a week ago

Sales

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Updated over a week ago

I need a guaranteed completion date for my order

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Updated over a week ago

I am not receiving email notifications

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Updated over a week ago

I didn’t receive an invoice

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Updated over a week ago

What is on sale?

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Updated over a week ago

Can I see a sample of my order before it is printed?

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Updated over a week ago

Can you print on paper that I supply?

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Updated over a week ago

Can I add bundling to my order?

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Updated over a week ago

What does "Digital output" mean?

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Updated over a week ago

Is there a discount if my design is one or two colours only?

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Updated over a week ago

Can I rush or modify a sale item?

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Updated over a week ago
File Errors and Warnings

Saddlestitched Booklet Shift Warning

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Updated over a week ago

Wrapping Paper Ink Coverage Error

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Updated over a week ago

Overprinting Warning

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Updated over a week ago

Vector Files Needed Error

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Updated over a week ago

Trifold Folding Error

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Updated over a week ago

White Ink Error

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Updated over a week ago

Spot UV Error

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Updated over a week ago

Too Many Files Uploaded Error

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Updated over a week ago

Overprint Error

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Incorrect Set-up for Rubber Stamp Error

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Updated over a week ago

Screenprint on CMYK Error

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Updated over a week ago

Small Text Error

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Updated over a week ago

Remove background color Error

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Updated over a week ago

What does "Warning Detected" on my Online PDF proof mean?

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Updated over a week ago

Offset Crop Marks Error

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Margin Error

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Registration Black Error

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Larger Margin Error

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Gold Stock Error

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Fine Detail Error

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Updated over a week ago

How to apply bleed

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No bleed on PDF Error

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Incorrect File Name Error

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Incorrect File Type Error

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Double Border Error

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Incorrect dimensions of artwork Error

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Missing Font Error

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Image Quality Warning

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Updated over a week ago

Chipping Warning

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Updated over a week ago

Low Resolution Error

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Shifting Along Folded Lines Warning

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Updated over a week ago

Larger Safety Margin Recommended

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Updated over a week ago

Dieline Error

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Updated over a week ago

Corrupt Files Error

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Incomplete Design Error

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Bleed required Error

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Updated over a week ago

Border around drill hole Error

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Updated over a week ago

What is a File Error?

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Updated over a week ago
Proofing

How to view an Online PDF proof file

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Updated over a week ago

My Online PDF proof looks like it is upside-down

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Updated over a week ago

What happens after I approve my Online PDF proof?

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There is a problem with my Online PDF proof

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Updated over a week ago

The colors in the Online PDF proof look different

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Updated over a week ago

I want to revise the files I uploaded

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Updated over a week ago

My Online PDF proof has a white border around

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Updated over a week ago

I haven't received my Online PDF Proof yet

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Updated over a week ago

My Online PDF proof has white lines through it

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Why are there marks in the corners of my Online PDF proof?

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Will the crop marks on the Online PDF proof be printed?

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How long do I have to approve my Online PDF proof?

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Updated over a week ago

How long does proofing take?

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Colors in Online Creator vs Online PDF Proof

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How to access an Online PDF proof

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Matching an order to a Printed Proof

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I can't open the Online PDF proof file

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What to check when I receive my Online PDF proof

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Printed Proofs

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I mistakenly approved my Online PDF proof

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Can you send the Online PDF proof to my designer to check?

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Updated over a week ago

Can I view my Online PDF proof on my phone?

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Updated over a week ago

Adobe Acrobat Reader

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Can I press check my order?

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Can I approve my Online PDF proof via email or phone?

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Updated over a week ago

Approving an Online PDF proof

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Updated over a week ago