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Ordering
By Jukebox1 author142 articles
How long do I have to supply files?
What is the largest file size you can accept?
I have more than 10 files to upload into my order
I uploaded files by my order status is still “Awaiting Customer Files” (or "Awaiting Customers Approval" or "File Error")
I need my design modified
Can I email in my file?
How do I send in artwork/design files?
Uploading Images - Copyright Issues
Did my upload process correctly?
Uploading via Dropbox (or file sharing service)
I want the same print on front and back of my card
Uploading files from Online Creators
How do I supply files for my print order?
What is a “Job Name”?
International Currency
Yaay! My order arrived
Applying a Promo Code
Selecting Output (Premium Offset, Digital Output etc)
Selecting Colour
Selecting paper thickness
What is the status of my order?
Paying with debit
Paying by PayPal
Paying by credit card
Payment Methods
Selecting Paper Coating
What does the 'sets' mean?
How do I place an order?
What is a “Callback”?
Turnaround Times
Online PDF Proof
Selecting Quantity
Selecting Proofing Method
The print process: what happens after I place an order?
Selecting a Paper Stock
Can I make a partial payment, deposit or purchase order?
Do you accept Visa Debit cards?
What does my order status mean?
I paid with PayPal, but don't see an order in my account
Can I pay by cheque?
When will my credit card be charged?
Can I place my order in-person or over the phone?
Can I use another person's credit card to pay for my order?
Print schedules and 24pt Turnaround
What is “Full Colour Front Only”?
Does my order include printing on one side or two?
What is “Black Ink Front Only”?
Is double-sided printing more expensive?
Did my payment and order process?
I want to change my order
My Credit Card isn’t working
Colour matching
How do I empty my cart?
Sales
I need a guaranteed completion date for my order
I am not receiving email notifications
I didn’t receive an invoice
What is on sale?
Can I see a sample of my order before it is printed?
Can you print on paper that I supply?
Can I add bundling to my order?
What does "Digital output" mean?
Is there a discount if my design is one or two colours only?
Can I rush or modify a sale item?
Saddlestitched Booklet Shift Warning
Wrapping Paper Ink Coverage Error
Overprinting Warning
Vector Files Needed Error
Trifold Folding Error
White Ink Error
Spot UV Error
Too Many Files Uploaded Error
Overprint Error
Incorrect Set-up for Rubber Stamp Error
Screenprint on CMYK Error
Small Text Error
Remove background color Error
What does "Warning Detected" on my Online PDF proof mean?
Offset Crop Marks Error
Margin Error
Registration Black Error
Larger Margin Error
Gold Stock Error
Fine Detail Error
How to apply bleed
No bleed on PDF Error
Incorrect File Name Error
Incorrect File Type Error
Double Border Error
Incorrect dimensions of artwork Error
Missing Font Error
Image Quality Warning
Chipping Warning
Low Resolution Error
Shifting Along Folded Lines Warning
Larger Safety Margin Recommended
Dieline Error
Corrupt Files Error
Incomplete Design Error
Bleed required Error
Border around drill hole Error
What is a File Error?
How to view an Online PDF proof file
My Online PDF proof looks like it is upside-down
What happens after I approve my Online PDF proof?
There is a problem with my Online PDF proof
The colors in the Online PDF proof look different
I want to revise the files I uploaded
My Online PDF proof has a white border around
I haven't received my Online PDF Proof yet
My Online PDF proof has white lines through it
Why are there marks in the corners of my Online PDF proof?
Will the crop marks on the Online PDF proof be printed?
How long do I have to approve my Online PDF proof?
How long does proofing take?
Colors in Online Creator vs Online PDF Proof
How to access an Online PDF proof
Matching an order to a Printed Proof
I can't open the Online PDF proof file
What to check when I receive my Online PDF proof
Printed Proofs
I mistakenly approved my Online PDF proof
Can you send the Online PDF proof to my designer to check?
Can I view my Online PDF proof on my phone?
Adobe Acrobat Reader
Can I press check my order?
Can I approve my Online PDF proof via email or phone?
Approving an Online PDF proof