Instances when a user receives an email notification ⏰
Not all actions in Juro trigger an email notification, so not all users will automatically receive one. You can ensure that a user receives an email notification when a document is sent for signing, signed by anyone and fully signed by adding them as a recipient to your template or contract.
Our email notifications are sent in batches every 10 minutes. If the contract owner or a user tagged in an internal comment accesses the contract within 10 minutes of a notification being triggered (such as when a user is tagged in a comment, for example), the software will mark the instance as 'seen' and so will not send a notification email.
As a first step, and using the table below, you should confirm whether the action you're querying is meant to trigger an email notification from Juro.
💬 Comments & Negotiations 🤝
Action | Email notifications sent to |
Internal comments left by any user with access to the Juro workspace, including internal signatories
| Juro contract owner Internal signatories |
A new version of a contract is created
| Juro contract owner |
External comments and suggestions | Juro contract owner |
Internal tagging of another Juro user (example: @jimmy@juro.com) | Juro contract owner Tagged user |
Counterparty sends back the the contract during the Negotiation flow | Juro contract owner
|
External comments using the Draft Link | Juro contract owner |
Approvals 👀
Action | Email notifications sent to |
Send for approval | Approver(s) |
Contract approved (or Rejected) | Juro contract owner |
Resend for approval | Approver(s) |
Approved (including by multiple Approvers) | Juro contract owner |
Signing requests ✍️
Action | Email notifications sent to |
Prepare signing request | Signatories Contract owner (if the request is sent by another user) Recipients |
Resend for signing button | Signatories |
Resend request link | Signatories |
Counterparty signs first | Juro contract owner Internal signatory |
Internal signatory signs first | n/a |
Internal signatory signs last / contract is “Fully Signed” | Signatories Contract owner not emailed |
External signatory signs last / contract is “Fully Signed” | Signatories Contract owner not emailed |
Enabling notifications for document creators 👑
If you're the creator of a document, you can set up custom notifications for the following instances:
when a document is sent for signing
when a signature is added to a document by any party
when the document is fully signed
These notifications are not enabled by default but are very easy to set up. To do this:
1. Open the Notification settings section. |
|
2. Toggle on the notifications for your relevant instances. |
|
Email notification types 🦌
(Please note that these are worded in terms of opting out):
Notification type & message | This notification governs | Email notifications are sent to: |
Comments: I no longer want to be notified when someone comments on a contract | General internal or external comments left on a document. | Juro contract owner Internal signatories |
Accounts: I no longer want to receive any updates about the status of my account | General updates about your Juro account, including invitations to join a Juro Org. | All users |
Signing docs not created by me: Don’t notify me when documents I didn’t create are sent for signing, signed by anyone, fully signed | Notifications for when a signing request is triggered, a party signs the contract, and when the contract is fully executed through Juro's signing flow (notifications are not sent if the document is marked as 'fully signed' during an upload flow). | Signatories and recipients
💡 NOTE: Recipients should remain subscribed to this notification type. |
Signing reminders: I no longer want to be reminded that I have to sign the contract | Notifications linked to the signing reminders configured on your templates/contracts. | External signatories |
Approvals: I no longer want to receive notifications about approvals or be asked to approve contracts. | Notifications which are sent when an approval request is triggered (Prepare approval request). | Internal and external approvers |
Suggestion: I no longer want to receive notifications about suggestions. | Notifications which are sent when an external party makes suggested edits to a contract. | Juro contract owner |
Negotiation: I no longer want to receive notifications about negotiations. | Notifications which are sent out when a counterparty returns a new version of a contract during the Juro Negotiation flow. | Juro contract owner |
My documents: sent for signing: I no longer want to receive notifications when a document I created is sent for signing. | Notifications which are sent when a Juro contract is sent for signing by any user. | Juro contract owner |
My documents: signed by anyone: I no longer want to receive notifications when a document I created is signed. | Notifications which are sent when a Juro contract is signed by any signatory. | Juro contract owner |
My documents: fully signed: I no longer want to receive notifications when documents I created are fully signed. | Notifications which are sent when a Juro contract is fully executed. | Juro contract owner |
Recipients docs: sent out: Don't notify me when documents I didn’t create are sent for signing. | Notifications which are sent when a Juro contract is sent for signing by any user. | Recipients |
Recipients docs: anyone signs: Don't notify me when documents I didn’t create are signed by anyone. | Notifications which are sent when a Juro contract is signed by any signatory. | Recipients |
Recipients docs: fully signed: Don't notify me when documents I didn’t create are fully signed. | Notifications which are sent when a Juro contract is fully executed. | Recipients |
Resolving email deliverability issues for internal Juro users 🏠
Once you've confirmed that the action in question triggers an email notification and that this has still not been received, there are several ways to troubleshoot:
1️⃣ : Ensure the user has completed the registration process during sign-up 💻
If a user hasn't completed the full registration process when they initially sign up to Juro, their user functionality may be impacted, including receiving email notifications.
To check this, an Org Admin can:
1. In your Settings, go to the Members tab of Members & Groups. |
|
2. Type the user's email into the search bar: if their name appears in yellow, this indicates the user hasn't completed the full registration process.
If this is confirmed by the user, hover over the user's email and click X to delete them from the platform. |
|
The user will then need to be re-added to Juro and complete the full registration process. If they've already completed the registration and are still not receiving email notifications, Step 2 below may help.
2️⃣ : Do an advanced search of the user's email inbox 📁
If the user is fully registered and still not receiving email notifications from Juro, we'd recommend that they:
Check their email Spam folder and other secondary folders to check if the email has gone there, or
Use their email search function to locate the email.
To do this:
Copy the Document Name of the Juro contract
Paste this into the general search bar of your inbox (this would usually be at the top of the interface)
Press Enter to search for the email.
3️⃣ Check the user is subscribed to Juro emails ✉️
The intended email recipient may have, at some point, unsubscribed from receiving Juro emails. To resubscribe, they will need to:
Go into any email previously received from Juro (there may be one of these in the user's Bin or Spam folder)
At the bottom of the email, click unsubscribe
In the new tab that opens, click view opt-out preferences
Toggle No for all email types that they'd like to receive (this may seem confusing, but this page is asking what emails you'd like to opt out of, so selecting yes will disable notifications for the selected category).
Click Save preferences.
The user should now retry the action in Juro to see if emails are being delivered.
4️⃣ Confirm the recipient's email filters are not blocking Juro emails 🚥
Email deliverability issues at this stage may be caused by specific filtering parameters of a user's inbox. This can include configurations for spam filters, email security settings, or proxies on the recipient's side. Adjustments to these settings can help ensure reliable email delivery.
To resolve this, the Juro domain (@juro.com) will need to be explicitly whitelisted in a user's inbox settings.
Resolving email deliverability issues for external Juro users 🔕
If an external user (i.e. one without a Juro account) has not received an email notification in line with the instances in the table above, this may be related to: For group email addresses, our Support Team can't pinpoint which specific individual unsubscribed from notifications. Additionally, some unintended unsubscriptions can occur due to email security settings, spam filters, or proxy configurations on the recipient’s side.
The steps below will help to ensure that email notifications are delivered to an external user where relevant:
Inbox issues 📥
If an external user is not receiving email notifications from Juro, then we'd recommend that they check their spam folder or search for the file itself using their email's general search function. To do this, they will need to:
Ask the sender for the name of the document in Juro
Paste the document name into the general email inbox search engine (this would usually be at the top of the inbox interface)
Press enter to search for the email.
Server issues 🤖
If the action in question should trigger an email notification that has not been received, then the intended recipient should also check that the Juro domain name has been whitelisted on their server.
Their IT team or service provider should be able to advise on this. They can also implement proactive monitoring practices for subscribed email addresses to identify and resolve unsubscription issues promptly.
💁♀️ As always, our Support Team is happy to help you with anything further if needed. Start a chat with us right here by clicking the Intercom button in the bottom-right-hand corner of this page.
Alternatively, you can email us at support@juro.com 🚀