What is your refund policy?

Justcoach refund policy guidelines

Daniel Ceballo avatar
Written by Daniel Ceballo
Updated over a week ago

SOFTWARE

Refunds are not issued.

There will be no partial (or prorated) refunds on monthly OR annual payments.

Our no refund policy also includes:

  • Fees charged immediately after a trial period ends

  • Incompatibility of our products with third party software

  • Lack of correct software

  • Coach or user difficulties

Refunds due to technical issues, such as a problem with the software or app, are at the sole discretion of justcoach.io
If you are not sure if the software meets your needs, or have questions about features, please contact our Customer Support Desk (https://justcoach.io/contact/). All inquiries about our products are free of charge.

INFORMATION PRODUCTS (not software related)


Because the products/services we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations:


The product is purchased less than a month ago.

In the event that you decide your purchase was not the right decision, within 30 days of purchase, contact our support team at support@justcoach.io and let us know you’d like a refund by the 30th day at 11:59 GMT.


You purchased two licenses for the same product, accidentally.

We’ll gladly refund you the duplicate purchase(s).


There is a technical problem with the product that justcoach cannot resolve after becoming aware of the problem.

Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created. If you and justcoach encounter a consistently reproducible error with the product files that cannot be resolved by justcoach, you will be issued a refund.


Refund Process: If you request a refund, please include an explanation of reasons for a refund, your order invoice number, and your account email. Send your request to support@justcoach.io


Upon confirmation of your request for a refund, you must also destroy all copies of the files you may have made or stored in any place, as well as delete the files from any computers owned or controlled by you where you have saved or used them. All licenses you may have to use the content will be immediately terminated, and any current or future use of the content will be an infringement of copyrights as well as other intellectual property rights. No refunds are issued for provided services if provided services meet predefined specifications.


You can always contact us at: https://justcoach.io/contact/

By purchasing, you agree to waive your cancellation rights. By purchasing, you agree that all refunds are at the sole discretion of justcoach. You agree to justcoach’s full Refund Policy contained here within, which we may modify from time to time in our sole discretion.

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