FAQ

Is Kaala non-custodial?

Written by Benoit Nolens
Updated over a week ago

How does Kaala store your balances?

Exchange and conversion rates, Multiple currency support

Written by Akshat Singh
Updated over a week ago

How can I send and request money?

Here's a quick guide on sending and receiving money using Kaala

Written by Akshat Singh
Updated over a week ago

Can I use Kaala to send small amounts of money to my friends in other countries?

Written by Benoit Nolens
Updated over a week ago

How can I change or reset my PIN?

Written by Geronimo Matias
Updated over a week ago

How to add funds in the Kaala wallet?

A Know Your Customer (KYC) check is required the first time you add funds to Kaala.

Written by Akshat Singh
Updated over a week ago

Can I send money to someone who doesn’t have Kaala?

Written by Benoit Nolens
Updated over a week ago

What is a Magic Link, and how does it work?

Written by Geronimo Matias
Updated over a week ago

Is my money and data safe with Kaala?

Written by Benoit Nolens
Updated over a week ago

How can I delete my Kaala account?

Written by Geronimo Matias
Updated over a week ago

Can I pay and receive money in different currencies?

Written by Benoit Nolens
Updated over a week ago

What are the benefits of a self-custody wallet?

Written by Geronimo Matias
Updated over a week ago

How do I add funds to my balance?

Written by Benoit Nolens
Updated over a week ago

What does self-custody mean?

Written by Geronimo Matias
Updated over a week ago

What do I need to start using Kaala?

Written by Geronimo Matias
Updated over a week ago

How do I withdraw money from Kaala?

Written by Benoit Nolens
Updated over a week ago

I sent someone money by accident. What can I do?

Written by Benoit Nolens
Updated over a week ago

Why do I need to backup my wallet?

Written by Benoit Nolens
Updated over a week ago

I lost my phone/reinstalled the app. Is there a way I can recover my funds?

Written by Benoit Nolens
Updated over a week ago

How do I send you feature requests and ideas?

Written by Benoit Nolens
Updated over a week ago

What are Celo Dollars (cUSD)?

Written by Geronimo Matias
Updated over a week ago

What is Kaala?

Written by Geronimo Matias
Updated over a week ago