Payment plans are available, you can select this option at checkout prior to entering your card details.

A deposit payment will need to be made at the point of purchase; your remaining outstanding balance will then be split equally across the remaining months of the payment plan. Each payment will be taken automatically on the same date each month, from the card used to make your deposit payment. For example, if you make a booking on the 1st January all future payments will be taken on the 1st of each month.

You can view your payment plan at any time by logging into your Kaboodle account.

Victorious tickets will be sent out via email approximately 7-10 days before the event. Your ticket will be available as a PDF attached to an email.

Emails can be redirected, so please check your junk/spam folder. PDF tickets can be downloaded onto your smartphone and scanned directly. You can also print off your tickets to be scanned at the event.

It is possible to download your ticket from the customer dashboard once they have been sent to you. Log into your Kaboodle account and find your ticket by selecting the event under “future bookings”.

The name on the ticket does not need to match the ID of the person using it. If you can no longer attend or want to gift your ticket to someone else you can simply pass this on.

Bookings are non-refundable as per the terms and conditions agreed to at the time of booking. If you were to cancel, then you would lose all money paid to date.

If you opted to add refund protection to your booking at the point of purchase then you do have the option to apply for a refund. Refund protection is provided by a third party called Ticketplan and the outcome of your application will be subject to their terms and conditions and at their discretion.

You can find more information and the application form on their website here.

Alternatively, if you would like to pass your ticket onto someone else then you are welcome to pass the ticket onto someone else without the need to inform us.

To proceed with cancellation or a name change, you will need to contact the email address provided on your booking reference. Please include all relevant information, including your booking reference

For 2026, the UK Government has introduced the Summer Savings initiative, temporarily reducing VAT to save families money on days out during the Summer period and in support of this, Victorious have introduced our Family Savings tickets to Victorious 2026. You can find more information about this scheme here.

Customers who purchased during Tier 4 (6th May 2026 - 7th July 2026) and whose transaction included a 5-12yrs and/or Under 5's festival entry ticket, will receive an automatic refund for the the VAT difference on the face value of Standard, 5-12yrs and Under 5's festival entry tickets, to bring this in line with current pricing.

Refunds will be issued by Kaboodle to the bank card used to make the initial purchase. These refunds will be processed before the event takes place in August. You will receive an email notification once the refund has been processed.

My bank account has closed, how do I receive my refunds?

If your bank account has closed, please contact us at victorious@kaboodle.com. Please note that if your card has simply expired, you do not need to let us know; your refund will still be processed to the correct account.

If you do need to get in touch with us directly, please email victorious@kaboodle.com.

In order to make sure we can help you as quickly as possible, please can you contact us from the email address used for the booking (if possible) and include your booking reference and contact number along with any other relevant info.

Looking for more event information about Victorious? You can visit their event info page here.