When working through the first step of the Send to Amazon workflow, you may experience error messages due to product issues.
The following provides a comprehensive list of error codes and their definitions or solutions related to issues encountered by sellers using Amazon's Seller Central and SP-API.
Each entry describes a specific problem—ranging from inventory and shipment issues to specific restrictions and requirements for products, such as hazardous materials or commingling rules—and offers guidance on how to address or resolve the issue.
Error Code | Definition/Solution |
NOT_IN_PRODUCT_CATALOG | This error occurs when Amazon's information is out of synce with the SP-API and usually remedies itself. If you are still having issues after 24 hours, please contact Seller Central Support. |
ITEM_EXCLUDED_FROM_COMMINGLING_FOR_EXISTING_MAP | This product is not eligible for stickerless commingling. This product requires labeling to be received at our fulfillment centers. |
ITEM_WITH_NO_VALID_FC | Item has no eligible Fulfillment Center because it is categorized as hazmat (hazardous material) or as a pesticide-related product. Please remove this item from your shipment. |
NO_EXTERNAL_IDENTIFIER_FOR_EXISTING_MAP | The product is missing a UPC in Seller Central. |
Failed to preview package reason= PARENT_IAID | A parent SKU is included in the inbound shipment and must be removed. |
UNKNOWN_SKU | This SKU is not in your FBA Catalog |
ILLEGAL_VALUE |
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ITEM_UNDER_HAZMAT_REVIEW | This item is considered potential hazmat material. The product is under review by Amazon; please remove from your shipment. |
Insufficient inventory capacity for the operation | Your shipment exceeds your inventory capacity limit. Please edit or remove quantities. |
MISSING_DIMENSIONS | This product is missing dimensions, which is required for shipment to FBA. Please edit your listing(s) in Seller Central. |
EXTERNAL_ID_MAPS_MULTIPLE_IAIDS | The UPC for this item was assigned to multiple ASINs. Please check if you entered the correct product ID (ISBN, UPC, or EAN). |
ERROR_ESTIMATING | There is an error in the ship-from address provided. Please update and resubmit. |
AmazonContractNotSigned | The seller has not accepted Amazon’s Partnered Carrier Program terms and conditions. The seller should accept Amazon’s Partnered Carrier Program terms and conditions in Seller Central to proceed. |
CannotConfirmTransportContent | The Amazon-partnered shipment request is ineligible for confirmation. Check if the shipment is already confirmed. |
CannotEstimateTransportContent | The Amazon-partnered shipment request is ineligible for an estimate. Ensure that the Ship From address is in a marketplace that is eligible for Amazon’s Partnered Carrier Program. |
CannotVoidTransportContent | The Amazon-partnered shipment request can no longer be voided as it is outside the window to do so. |
CarrierInvalidForMarketplace | The specified carrier is not supported in the marketplace where the inbound shipment originates. |
CarrierContractNotSigned | The seller has not accepted the carrier’s terms and conditions. The seller should accept the carrier’s existing or revised terms and conditions in Seller Central to proceed. |
InvalidCountrySubdivisionCode | The specified ShipToCountrySubdivisionCode is invalid. Ensure that the ShipToCountrySubdivisionCode value is for a country subdivision that contains an Amazon fulfillment center where the seller is registered. |
MissingCarrierType | No CarrierName value was specified. Specify a valid CarrierName value. |
NoPackagesOrPallets | No package information (for Small Parcel shipments) or pallet information (for Less Than Truckload/Full Truckload (LTL/FTL) shipments) was specified. Specify this information using either the PackageList or the PalletListparameter of the PutTransportContent operation. |
TransportContentNotFound | No Amazon-partnered shipment was associated with the specified ShipmentId value. Specify a ShipmentId value that is associated with an Amazon-partnered shipment. |
UnknownCarrierType | No carrier was found that matched the specified CarrierName value. Specify a valid CarrierName value. |
Quantity is not divisible by QuantityInCase for SellerSKU: xxxxxxxx | The Qty to Ship is not divisible by the Qty Per Case. For example, Qty to Ship = 1 and Qty Per Case = 50 is incorrect, because 1 is not divisible as a whole number by 50. Qty to ship refers to the Qty of Units you are shipping. |
Unexpected error occurred - 500 | An HTTP 500 error is usually an Amazon server issue. The problem should be resolved by itself in 30 minutes to an hour. |
EXP_DATED_ITEM_HAS_EXISTING_STICKERLESS_MAP | Expiry-dated or lot-controlled product cannot be commingled. Please create a new listing for the same ASIN but with a different SKU. |
LABEL_PREP_OWNER_INCOMPATIBILITY_ERROR | Amazon does not have enough product information to label the item. Add missing product information to the listing or use the Seller Label option. |
Over_ASIN_Guidance | You are already at the maximum inventory allowed for this product, due to capacity or other restrictions. The item must be removed from your shipment to proceed. |
Seller is blocked by the AndonCordManager | Seller has been blocked from creating shipments. Check your account's status and contact Amazon Seller Support for resolution. |
SupplyCategoryUnavailable | ASIN is enrolled in UNO (Small & Light) program and MCF cannot fulfill UNO ASINs. Small and Light can be used only to fulfill Amazon orders. |
EXTERNAL_ID_MAPS_MULTIPLE_IAIDS_FOR_EXISTING_MAP | This manufacturer barcode is linked to more than one ASIN. Please check if you entered the correct product ID (ISBN, UPC, or EAN). |
ANDON_PULL_STRIKE_ONE | The item(s) listed are ineligible from being inbounded, either because of a temporary suspension that needs to be resolved or an issue that needs to be acknowledged within a shipment that has already been sent in |
LTSF_RESTRICTION | Units of this item(s) would have been subject to LTSF but were removed before the inventory cleanup date. Your ability to send in more units of this ASIN has been limited. You can try to send again three months after the initial cleanup date. |
REMOVAL_PROMOTION_RESTRICTION | Units of this item(s) were removed during the free removal promotion. Your ability to send in more units of this item(s) has been limited. You can contact Amazon seller support to inquire when you can ship this item(s) again. It can be six months or longer. |
ERROR_ON_ESTIMATING | Please ensure the “State” or “Province” field in the shipping address contains exactly two letters, and verify your shipping address is a valid shipping address with no error. |
MELTABLE_PRODUCT_RESTRICTION | Amazon does not allow sellers to ship this item(s) from 5/1 to 9/30 due to potential of product(s) melting |
ITEM_BLOCKED_BY_GATING | You are restricted from selling this item and must log into your Seller Central account to request approval to sell it |
ITEM_UNDER_HAZMAT_REVIEW | This item(s) is under hazmat review and is ineligible from being inbounded until the review is complete |