Emails in Triage, work items, tasks and notes can all be assigned to the team member who is responsible for actioning that item. With all this going on, you might be wondering what the best way is to keep track of everything that's your own responsibility. This is where your to-do list comes in.

In your To-do area, every task—big and small—that you need to take care of is brought together to keep track of what you need to work on today, and know what you have coming up next.

To learn how to be the most efficient with your to-do items, check out these short articles:

Once you are familiar with the basics, watch our Best Practices for to-do video outlines some best practices for using To-do.