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How do I contact Support & Interact with Support?
How do I contact Support & Interact with Support?

You have a number of other options to reach our support team and get the assistance you need.

Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

Our support team is always ready to help you.
Find out here how to best contact support, based on your inquiry. Our goal is to get you to the correct team as quickly as possible.

Our support model will start with a chat that will ask you about your issue and offer help articles to assist, if the articles do not resolve your issue we will direct you to a chat representative that will continue troubleshoot with you. If your chat representative needs additional assistance you will be directed to a Tier 2 representative that will stay with you until resolution is achieved.

IPM Customers-please contact Intuit Support @ 844-333-1910 if not logged into IPM and need assistance. If logged into IPM you should access Intuit support through live chat in product.

Live chat: within the Karbon app, select Help & Feedback from your main menu and choose Still can't find what you need? to chat with our live agents.

Email: For any questions, issues, or other support-related issues, email

From If you are having issues logging into Karbon please visit the website, scroll down to the bottom of the page, click on contact-then go to Customer Support

Phone: Karbon does not provide a phone number that you can call for support. However, you have a number of other options to reach our support team and get assistance quickly. In certain specific cases where the issue may be persistent, we will also be more than happy to jump on a call or screen share, to resolve your issue.

Billing inquiries: If you have billing related questions, email

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