If you've made a purchase through Google Pay and need a refund, don't worry! The process is simple. Follow these steps to request a refund for both online and in-store purchases with Karta Personal.
For Online Purchases:
Open Google Pay
Launch the Google Pay app on your phone.Find the Purchase
Go to the "Transactions" section and locate the purchase you wish to request a refund for.Request a Refund
Tap on the transaction, and you will see the option to "Request a Refund" or "Contact the Seller." Follow the prompts to submit your refund request.Wait for Confirmation
After submitting your request, wait for a response from the seller or Google Pay. Refunds may take a few business days, depending on the seller’s policy.Track Your Refund
You can check the status of your refund in the "Transactions" section of Google Pay.
For In-Store Purchases:
Find Your Receipt
Locate the receipt from your in-store purchase.Go to the Store
Return to the store with the item and the receipt.Request a Refund
Ask the store staff for a refund. If necessary, hold your phone near the contactless payment terminal.Provide Account Information (if required)
For some returns, you may be asked for the last 4 digits of your virtual card number. To find these:Open the Google Pay app.
Tap on your payment method.
Choose your Karta Personal card.
Scroll down to view the last 4 digits.
Wait for Processing
Once the return is processed, you should receive confirmation of your refund. Keep an eye on your Google Pay account for updates.
Got questions, ideas, or just want to chat? 💬 We're always here to help! Reach out in the app, and our team will be happy to assist you!