How to Fix Common Issues When Adding Your Card to Apple Pay

🧾 Can’t Add Your Card to Apple Pay? Here's What to Check

If you're having trouble adding your card to Apple Pay, here's a full list of possible issues - and how to solve them.

🧩 Issue	🛠️ How to Fix It
Message shown "Cannot Add Cards The region setting for this device cannot be used with Apple Pay."	Set your iPhone region to Puerto Rico: Settings → General → Language & Region → Region → Puerto Rico
Message shown “To add cards, keys, tickets, and passes to Wallet, look for the Add to Wallet button in apps, emails, and websites.”	Set your iPhone region to Puerto Rico: Settings → General → Language & Region → Region → Puerto Rico
Message: "Card Not Added – Contact your card issuer for more information"	This may indicate a temporary block from Apple due to security reasons of too many recent attempts. Wait 24–48 hours, then try again. If the issue persists, contact support.
Didn’t receive verification code	📱 If you chose SMS: Some mobile operators — especially in sanctioned countries — may block or fail to deliver SMS. Try verifying via email instead. 📧 If you chose Email: Check your inbox and spam/junk folder. ❌ Still no code? Contact our support team via the in-app chat so we can help you solve the issue.
Outdated iOS or Wallet app	Update your iPhone to the latest iOS: Settings → General → Software Update
Apple ID not verified or restricted	Make sure your Apple ID is: Active and verified Not limited by family/parental controls Signed in properly
Device or content restrictions	Check if Apple Pay is allowed: Settings → Screen Time → Content & Privacy Restrictions
No internet connection or VPN issue	Use a stable internet connection. If you’re not in a country where Apple Pay is supported (check the list here), try using a VPN set to the U.S. during setup.
Billing address mismatch	Try using this Puerto Rico based address during card setup: `Street: 123 Main Street` `City: San Juan` `State: PR` `ZIP: 00901` `Country:` Puerto Rico (or USA)

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